Are you having trouble finding the right employees for your company? Are you concerned that your customer experience may be suffering because you have the wrong people in your company? Do you want a framework you can use to hire and train new employees so that they hit the ground running?

In this interview, Bill Sterzenbach Partner With Upward Brand Interactions reveals how he is able to hire and train new employees in a short period of time so that they can deliver a predictable and desired experience to his customers!

You will also discover how as a result of systematizing his hiring process he no longer has to depend on hiring employees with experience, now he hires people without any experience who are the right culture fit for his company and puts them through his training program that gets them ready to hit the ground running!

 

 

In this Episode You will Discover:

* Why Bill was working 70 hours per week or more because he was working in, on, and for his business.

* How Bill began learning about – and started creating – processes for his business.

* Why Bill’s business coach encouraged him to track his time.

* How Bill became better at handing off tasks to his employees and measuring the outcomes.

* Why Bill wishes he would have used a framework for storing and sharing systems early on.

* Why Bill needed to be able to replace and modify business processes, and why it was one of the hardest things he had to do.

* How Bill made sure that processes weren’t harming the creativity and quality of the work his team was producing.

* How Bill uses Responsibility, Accountability and Authority as a philosophy to manage the expectations for job roles within his company.

 

Episode Transcript:

Owen: My guest today is Bill Sterzenbach and he’s the partner at Upward Brand Interactions. Bill welcome to the show.

Bill: Thanks for having me Owen.

Owen: This podcast is all about getting guests like who’ve been able to systematize your entire business so it runs successfully without you, come on here and share the story of how you’re able to do that. But before we even talk about the journey of how you’re able to systematize your business what are some mind blowing results that you now experience as a result of going through that process of systematizing and automating your business.

Bill: Actually from the business perspective one of the most substantial results that we’ve seen is in the on boarding and training of new members of the team. In the past we had to hire based on experience. Today we can hire based on the character and the personality, the drive that all the other intangible properties that we know. Because we have a process in place we can train people to do the work and hire people for the people themselves. That’s been pretty substantial for us.

Owen: That’s awesome. I really love that. You basically get people who are the right people who are the right fit under the bus and you know that there’s a system that you can apply them to, and they will hit the ground running real quick as opposed to hiring someone without their experience but then they’re not the right fit. And you’re struggling to figure out how can we get this person out.

Bill: Exactly.

Owen: How would you say the company has been transformed as a result of systematizing your business?

Bill: The significant ways is somewhat related to that. Our customer also gets a really smooth and predictable experience. Because we have a step wise approach based on the fact that our services have been built around the concept of process, our customers are not being surprised. One of the examples I share with people a lot is if ...