In this interview, Mike O’Hagan Founder and Owner of MiniMovers Pty Ltd reveals how the lessons he learned from a previous business experience enabled him to start his moving business and have it systematized from day one!

You will discover how he started his moving company with only a $200 investment, grew it to 400 employees and over $23m yearly turnover. You will also discover how having the right business systems and processes played a big role the rapid growth of his company!

In this Episode You will Discover:

* How Mike created a 28 point system and training program before he even launched his business.

* How Mike took inspiration from the McDonald’s model as he was creating systems for his business.

* How Mike discovered that his employees didn’t read the operations manual.

* Why Mike broke his operations manual down into 20 minute videos.

* How Mike was able to bring his operations manual online.

* Why Mike has had to overhaul his business software over time.

* Why Mike believes that his systems need to adapt to new technologies.

* Why Mike believes the key to succeeding in the service industry is to create happy customers.

Episode Transcript:

OWEN: My guest today is Mike O’Hagan and he is the founder of MiniMovers Pty. Ltd. Mike, welcome to the show.

MIKE: Hey, glad to be here.

OWEN: Awesome. This show is getting entrepreneurs in here who would be able to systematize their entire business so it runs successfully without them. And the goal of the interview today is to just basically how you’ll be able to that in your business. First of all, what are some mind blowing results that you’ve now experienced as a result of systematizing and automating your business?

MIKE: My main business I’ve had for many years called Mini Movers which does short just furniture moving. I started that business with $200 and utility drug. Today, I’ve got 450 people we’re turning over just under $13 million a year. It’s building and growing, and we can’t achieve that without systems and processes. We simply can’t do that. Systems and processes hold it all together. That’s what creates the continuity for my customers. That’s what creates the ability for me to have it run without me being there.

OWEN: Awesome. How has your company been transformed as a result of systematizing the business?

MIKE: From the very first day I started Mini Movers it was always going to be a bit coming. That was always my intention. It’s a people’s business. It’s a service business in the service sector. The only way you’re going to do that is to systemize it. I also remember I think I had one or two trucks right at the very start. Computers just come out. I was sitting at the computer one day and I was typing, and my father who was a farmer, he came in and he stood behind me and said, “What are you doing?” I said, “Dad, when we do the furniture moving jobs we seem to do the same stuff over and over again.” So I was sitting and I taught what I now call the set system. And MiniMovers, every time we do a job there’s 28 things we do exactly the same way. Those 28 points is what I typed in that computer 28 odd years ago when I started the company, that was the start of what we call set system. From the very start I start systemizing it out. Nowadays, it’s a little bit more than a Word document with 28 points on it. It’s become a very, very electronic and very, very systemized process during the capitals and everything else, but that’s how it started. From the very beginning I started and from there I just kept growing and adding to the system.

OWEN: So it flows down into that because the odds are th...