
Sign up to save your podcasts
Or


Front desks are evolving fast. Search behavior is changing even faster. Hospitality is staring at a major technology turning point — and those who move now will own the next era of bookings.
I connected with Bill Ryan, Chief Technology Officer at BWH Hotels, to talk about how the company is modernizing its tech stack, reducing training time, simplifying payments, and preparing for a future where travelers begin planning inside AI platforms like ChatGPT and Perplexity.
We break it all down on #NoVacancyNews, including how intuitive systems free staff to focus on guests, why one-day onboarding matters for retention, and what it takes for hotel brands to become discoverable in AI-driven search. This is a moment to use technology to amplify hospitality, not replace it.
👋 Special thanks to Axonify, powering frontline teams to elevate guest experience. Visit Axonify.com.
Key Insights✨ One-day PMS onboarding = faster training, better retention 💳 Simplified payments reduce errors & free staff time 🤖 AI search becoming a real booking channel fast 🔗 OTAs partnering with LLMs — hotels must act now 📡 Direct MCP connections boost brand contribution 🧠 Tech strengthens human hospitality — not replaces it 📱 AI adds a channel — doesn't remove existing ones
What's your biggest tech priority right now?
By No Vacancy Live4.8
108108 ratings
Front desks are evolving fast. Search behavior is changing even faster. Hospitality is staring at a major technology turning point — and those who move now will own the next era of bookings.
I connected with Bill Ryan, Chief Technology Officer at BWH Hotels, to talk about how the company is modernizing its tech stack, reducing training time, simplifying payments, and preparing for a future where travelers begin planning inside AI platforms like ChatGPT and Perplexity.
We break it all down on #NoVacancyNews, including how intuitive systems free staff to focus on guests, why one-day onboarding matters for retention, and what it takes for hotel brands to become discoverable in AI-driven search. This is a moment to use technology to amplify hospitality, not replace it.
👋 Special thanks to Axonify, powering frontline teams to elevate guest experience. Visit Axonify.com.
Key Insights✨ One-day PMS onboarding = faster training, better retention 💳 Simplified payments reduce errors & free staff time 🤖 AI search becoming a real booking channel fast 🔗 OTAs partnering with LLMs — hotels must act now 📡 Direct MCP connections boost brand contribution 🧠 Tech strengthens human hospitality — not replaces it 📱 AI adds a channel — doesn't remove existing ones
What's your biggest tech priority right now?

228,867 Listeners

8,765 Listeners

9,555 Listeners

2,167 Listeners

112,451 Listeners

6,069 Listeners

3,030 Listeners

1,615 Listeners

10,046 Listeners

44 Listeners

41 Listeners

35 Listeners

49 Listeners