This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge.

With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode.

This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence.

The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated.

Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives.

This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together.

It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration.

Takeaways:

• The challenge of age in hospitality is a significant concern for many individuals over 50, particularly in terms of perceived value and relevance in the industry.
• Younger generations, such as Gen Z and Gen Alpha, face their own challenges related to self-esteem and self-talk, which can be detrimental to their mental health.
• Experience in older generations is invaluable, particularly in mentoring and teaching younger individuals who may lack practical decision-making skills.
• Effective communication across generational divides is crucial, as it can bridge the gap between differing perspectives and foster a more cohesive work environment.
• Empowerment of younger employees is essential; fostering a culture where they feel capable of making decisions can lead to more successful outcomes.
• The importance of self-awareness and managing one's internal dialogue is critical for all ages, as it significantly impacts mental well-being and professional performance.

Links referenced in this episode:

• Graphic Kitchen
• LeisureJobs
• Ham Yard Hotel
• Youda
• Imperial Hotel Group
• Wagamama
• Hospitality Mavericks
• Linkedin

If you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker