How CFO Services Group Overcame Tribal Knowledge With Effective Documentation

Last Updated on March 1, 2024 by Owen McGab Enaohwo

Manny Cosme is the president and chief executive officer of CFO Services Group, a management accounting firm. Part of his responsibilities is to help small businesses streamline their bookkeeping and accounting needs. Doing these tasks was easier in the early stage of the business. But as the company grew, capturing the nuances of each client became difficult, especially in the absence of a standardized workflow.

Manny began documenting his processes in a Microsoft Word document to provide his staff with all the information they needed, but the documentation was ineffective in enhancing their performance. Convinced that there was a better system to cater to his business needs, he embarked on a Google search for the solution.

His effort paid off as he found SweetProcess. Manny shares his experience of using SweetProcess to train his employees and simplify the operations at CFO Services Group in this case study.

Manny Cosme, President & CEO of CFO Services Group

About CFO Services Group

CFO Services Group is a financial institution that offers accounting services to small businesses and nonprofits. Based in Washington, D.C., the organization services clients across the United States with the best strategies to manage their finances.

Founded in 2012, the team at CFO Services Group adopts a customer-centric approach to protect the interest of their clients.

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The Challenge of Managing Growth

The backend accounting work is a lot to handle for many businesses. Manny and his team do all the accounting paperwork for businesses allowing business owners to focus on their areas of expertise. Employees at CFO Services Group must have access to the right information and expertise as the slightest error could cause huge financial damage to their client’s businesses.

As the organization grew in client size, it became more difficult to transfer expert knowledge to newly hired employees. If team members weren’t asking questions about what to do, there was a high chance that they were doing the wrong thing.

“When we were a smaller business, and there’s only a handful of us, it was so much easier for me to train someone and explain to them what to do, and then I’d be able to go back and double-check work. But as we grew, that became harder to do. I was looking forward to somewhere I could just put information so they could read it, train themselves, and then have checklists that they can use to do their own quality control work,” Manny explains.

There was also the challenge of offering standard customized services to cater to the specific needs of businesses for the highest value.

“We do bookkeeping for small organizations and businesses.