In this episode, Pete and Lisa discuss why great communication is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.

[01:10] Why is communication so important?

[07:30] Practical advice on building a good internal communication culture

[15:20] The cultural challenges of incident transparency

[25:30] Building trust with customer communications

For more information, head over to https://incident.io/blog/podcast