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How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios!

HIGHLIGHTS

- Strategies for scaling CS teams from 5 to 30 members.
- Tech stack recommendations for managing long-tail segments.
- Creative solutions for common customer challenges.
- The power of peer influence in customer webinars for boosting product adoption.

Whether you're an aspiring customer success manager or looking to refine your customer retention strategies, this episode is packed with actionable insights and success stories from the front lines of CS.

ABOUT OUR GUEST

Alon, a seasoned Customer Success Leader with over 15 years of experience, excels in building and scaling CS teams at B2B SaaS companies. Currently, he leads the Customer Success Mentorship program at SixFigures and is the Senior Customer Director at CHEQ, managing international teams and CS Ops. His dedication to delivering customer value shines through as he expertly navigates complex scenarios.

🔗 You may connect with Alon via LinkedIn

Watch the interview here.

#CustomerSuccessManager #ProductAdoption #CustomerRetention #SaaSInnovation
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Additional Resources:

📑 Read: CSM Proactivity Assessment


🎥 Watch: What CSMs Should Know About Their Customers

⏬ Download: Customer Success Technology Stack

SixFigures High-Tech Class
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