This episode explores what actually makes apprenticeships successful in hospitality — and why commitment from employers matters more than funding or frameworks.

Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise, who share their experience of delivering apprenticeships as part of a wider learning and development approach.

The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations.

This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand.

In this episode, we discuss:

1. What makes apprenticeships succeed in hospitality
2. Why employer commitment is the deciding factor
3. Apprenticeships as part of a wider L&D strategy
4. Over-promotion and leadership without training
5. Supporting learners beyond “free training”
6. Project-based learning that adds real business value
7. Apprenticeships for managers, not just new starters
8. Reducing stigma around the word “apprenticeship”

Takeaways

1. Apprenticeships succeed when employers stay involved
2. Learners need support, not just enrolment.
3. Funding doesn’t replace leadership
4. Even fully funded programmes fail without day-to-day encouragement.
5. Many hospitality managers are promoted without training
6. Apprenticeships help close critical leadership gaps.
7. Learning works best inside the business
8. On-site workshops and real projects drive better results.
9. A failed apprenticeship damages employer brand
10. Broken promises lead to disengagement and turnover.
11. Reframing apprenticeships removes resistance
12. Positioning them as development programmes increases buy-in.

Links referenced in this episode:

1. electricmayonnaise.co.uk