How Everywhere Wireless Scaled Up by Enhancing Its Employee Onboarding Process and Training

Last Updated on April 15, 2021 by Owen McGab Enaohwo

As the vice president of innovation and culture at Everywhere Wireless, an internet service provider, part of Tom Vranas’s duties was to enhance their business processes. Despite having existing standard operating procedures on the ground, the need for a more effective system became imperative as the company continued to grow. More employees were hired to drive the growth, and it was necessary to empower them with the right system to be efficient at their job.

Determined not to leave any stones unturned in his quest for the perfect system, he tried out about 70 workflow software options, and SweetProcess came out on top. He tells us how SweetProcess has been an integral part of their expansion in this case study.

Tom Vranas – Vice President, Innovation and Culture Company

About Everywhere Wireless 

Everywhere Wireless is the premier internet service provider in the Chicago, Illinois area. Established about a decade ago, the company aimed to build consumers’ trust in their internet service provider by offering a consumer-centric service. Several years down the line, it has kept to its promise with multiple awards, including the best overall ISP in 2018, 2019, and 2020.

Servicing several high-net companies including Amazon, Google, CBS, and Nike, the organization takes pride in offering users 99.99% uptime with speeds of more than 2,000 megabits per second to give users a reliable internet connection at all times.

Everywhere Wireless partnered with the City of Chicago to deliver Wi-Fi to many of Chicago’s parks and beaches, and currently has over 60,000 active users.

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The Breaking Point

An organization may come under pressure in the face of rapid growth due to an increase in operational demands, and the failure to meet such demands causes setbacks. 

Knowledge distribution was one of the biggest challenges that Tom and his team faced. Passing work-related information was easier when the team was smaller, but that became difficult as the team expanded. Team members would constantly ask questions about how to get things done—a need that the manual system available at the time was unable to meet. 

“In 2019, we hired twenty people, and so we had to look at all of the systems from onboarding, recruiting, to the knowledge management system. We hit some pretty significant growth, and we continue to hit that growth. It just came to the point where you can’t count on tapping on the guy’s shoulder again and again—that’s going to drive that guy crazy.” 

Choosing SweetProcess out of a Crowd