How Forensic Analytical Consulting Services Built a More Efficient Workforce by Documenting Its Business Processes Effectively

Last Updated on May 6, 2021 by Owen McGab Enaohwo

As director of operations at Forensic Analytical Consulting Services Inc., Kevin Trapp is responsible for ensuring efficiency and consistency in the organization. Maintaining consistency across the organization became a challenge as they began to expand to multiple locations.

Although they had existing standard operating procedures (SOP), the SOPs fell short of streamlining their workflow. Employees would rather not use them due to their complexity. It became apparent to Kevin that they needed a better system.

He commenced on a search for the right system and discovered SweetProcess. The operations at the organization have not been the same ever since.

According to Kevin, SweetProcess has been a gamechanger in the company. He tells us how the system has enhanced growth and employee efficiency in the company.

Kevin Trapp – Director of Operations, Forensic Analytical Consulting Services Inc.

About Forensic Analytical Consulting Services

Forensic Analytical Consulting Services (FACS) is an environmental health consulting firm that offers environmental health consulting services and industrial services in the United States. Prioritizing the general public’s safety, the organization leverages a variety of integrated solutions to tackle environmental health problems for a safer and cleaner environment. 

FACS boasts expert indoor environmental health consultants specializing in indoor environmental testing, mold, moisture, hazardous building materials (lead, asbestos, PCBs), healthcare environmental services, wildfire/structure fire smoke assessments water management programs, healthy building programs, expert testimony, etc.

Driven by a strong client relationship, commitment to employees, and industry expertise, the organization offers in-depth environmental health services to safeguard public health. 

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The Biggest Pain Point of Dependency 

The concept of systematization was not alien to the team at FACS. As stated earlier, they had SOPs in PDF files, but nobody was looking at them. The SOPs were buried in folders in their servers. Employees who needed help with their tasks would rather ask Kevin about it than check the documented processes because they were not helpful. 

“In a previous world, we were using PDF files for documenting SOPs. I guess the fact that we were doing it was a good thing, but the challenge was it would just sit on our server, buried in a folder somewhere. We would refer to it in emails, but frankly, I was confident that nobody was actually looking at it.”