How Location Accès Crédit Enhanced Employee Efficiency by Creating a Solid Knowledge Base with SweetProcess

Introduction

As president at Location Accès Crédit, Michel Coutu was committed to assisting his clients with accessing vehicle loans in Canada amid the strict loan regulations in the country. The success of every application required the utmost attention to detail and efficiency among employees.

Maintaining such a high standard was a challenge due to the absence of standard operating procedures.

The lack of proper documentation posed a threat to the organization as it expanded, and Michel sought a workflow software to close the loopholes in their operations. The security of the system was a major concern given the delicate financial nature of his business.

He knew he had found the solution he was looking for when he tried SweetProcess.

He tells us how he was able to streamline his business processes and secure his business data. First, let us take a look at the company for context.

Michel Coutu, President at Location Accès Crédit

About Location Accès Crédit

Location Accès Crédit offers financing services for on-road and recreational vehicles including cars, motorcycles, trucks, quads, snowmobiles, ATVs, etc. Established in 2009, it offers support to individuals whose loan requests have been previously declined due to either bankruptcy or voluntary filing by giving them the edge they need to get approved.

The Canadian company helps interested parties in building or rebuilding their credits to be eligible for financing by a credible financial institution when they choose to access a vehicle loan. In the last few years, the organization has assisted over 12,000 clients to regain mobility and 75% of those clients are now doing business with traditional financial institutions. 

Location Accès Crédit leverages its vast network of over 2,000 affiliated car dealers in Eastern Canada to service its growing clientele, and it currently has 75 employees.

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The Biggest Pain Point: Inconsistency 

Work instructions are given to employees to make them efficient in their duties. It is almost impossible to get the desired results when these instructions are not followed. Michel explains that this was a major issue at his company. After agreeing on specific guidelines for work, he would realize much later that his employees had deviated from the guidelines and were doing things their way. A lot of damage would have been done by the time he realized this. 

“When you say something to someone, and after a few people, at the end of the day, it’s not the same policies that you decided on two years ago—that was the main issue for Location Accès Crédit. When we were five,