This episode features Richard Harpin MBE, founder of HomeServe and one of the UK’s most experienced scale up operators. Recorded before his recent MBE award, this conversation shows exactly why his contribution to British business has been recognised.

Richard shares how he grew a simple plumbing insurance idea into a global business valued at over £4 billion. He breaks down his nine step framework for building and scaling companies, from copying and pivoting early, to securing the right investor, replacing yourself as founder, and choosing steady evolution over dramatic change.

We also cover international expansion, backing yourself when capital is tight, and why mentorship has played a defining role throughout his career. Today Richard is focused on helping the next generation of founders through Growth Partner and Business Leader, with a clear ambition to support a significant share of the UK’s mid sized businesses.

Key takeaways

Follow a clear framework and focus on execution not ideas

Secure the right mentor early and listen to them

Evolve constantly to avoid becoming irrelevant

Expand internationally with local leadership in place

Strip your business back to its core value and commit fully

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FOE returns to NEC Birmingham on November 3-4, 2026. Stay connected at www.festivalofentrepreneurs.co.uk and follow @festivalofentrepreneurs for news, updates, and future events.

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