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How Sean Hopwood Grew His Business from a Small Company with a Few Clients to a Multi-National with Offices in the U.S., England, and Dubai!
Do you want to grow your company?
In this interview, Sean Hopwood President of Day Translations reveals how he grew his business from a small company in Tampa, Florida to a multi-national company with offices around the world by systematizing and automating his entire business!
You will also discover how he improved communication with his clients, how he trained his employees and was able to delegate tasks to them successfully.
In this Episode You will Discover:
* How Sean wrote 2,000 pages in manuals to systematize his business.
* How Sean created an intranet for his business, and how it keeps his team updated on changes within the company.
* How Sean has been able to reduce the number of incoming calls from clients, and how he keeps them updated on the status of their order.
* How Sean came to realize that systematizing his business once wasn’t enough.
* Why Sean believes you need to set up your business to grow on its own.
* Why Sean believes that if you want to provide good customer service, you need to manage the human element within your business.
* Why Sean’s website was over-optimized, and why he needed to make changes to his marketing.
* How Sean was able to let go of everything within his business, including payroll.
Episode Transcript:
OWEN: My guest today is Sean Hopwood and he’s the president at Day Translations. Sean, welcome to show.
SEAN: Thank you very much.
OWEN: This show is all about getting entrepreneurs on here who’ve been able to systematized their business so that it runs successfully without them. And you get to talk about how you’re able to do it. Before we talk about the details or the steps you took to systematize your business I want to share with the listeners what are some mind blowing results that you now experience as a result of going through that process of systematizing and automating your business?
SEAN: Some of the most mind blowing results that I’ve experienced myself are just the growth. And being able to systematize your business and automate your processes has allowed our company to grow exponentially. We’ve gone from a small company in Tampa, Florida with few clients just in the area, to a multi-national company. Now we have over six offices in the United States and we have an office in London, England in Dubai. So systematizing our process has allowed us to exponentially grow to this size.
OWEN: Awesome. How is it that your company has been transformed as a result of systematizing your business?
SEAN: Our company has been transformed in so many different ways. We have been able to grow from just serving our clients locally here in Tampa, Florida, to grow in our employee database. And in growing our employee database and our clientele has allowed us to grow exponentially. For example we’re an interpreting and translation company so we have to have translators or interpreters in any city in the world. This is something that wouldn’t be very easy if we didn’t have any automation and process because thousands of cities, thousands of interpreters, and thousands of languages that we have to translate. In order to do this we have to systematize the way in which the interpreters apply to our company because we had to be able to provide an interpreter not only in Los Angeles, United States, but in St. Petersburg, Russia, or Paris, France, or Dubai. We had to systematize the way that interpreters could apply to our company in order to grow to the size that we are today.
OWEN: How will you say your personal life has been transformed as a result of systematizing your business?
SEAN: My personal life has been transformed greatly.
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By Process Breakdown Podcast (audio)
4.6
1212 ratings
Do you want to grow your company?
In this interview, Sean Hopwood President of Day Translations reveals how he grew his business from a small company in Tampa, Florida to a multi-national company with offices around the world by systematizing and automating his entire business!
You will also discover how he improved communication with his clients, how he trained his employees and was able to delegate tasks to them successfully.
In this Episode You will Discover:
* How Sean wrote 2,000 pages in manuals to systematize his business.
* How Sean created an intranet for his business, and how it keeps his team updated on changes within the company.
* How Sean has been able to reduce the number of incoming calls from clients, and how he keeps them updated on the status of their order.
* How Sean came to realize that systematizing his business once wasn’t enough.
* Why Sean believes you need to set up your business to grow on its own.
* Why Sean believes that if you want to provide good customer service, you need to manage the human element within your business.
* Why Sean’s website was over-optimized, and why he needed to make changes to his marketing.
* How Sean was able to let go of everything within his business, including payroll.
Episode Transcript:
OWEN: My guest today is Sean Hopwood and he’s the president at Day Translations. Sean, welcome to show.
SEAN: Thank you very much.
OWEN: This show is all about getting entrepreneurs on here who’ve been able to systematized their business so that it runs successfully without them. And you get to talk about how you’re able to do it. Before we talk about the details or the steps you took to systematize your business I want to share with the listeners what are some mind blowing results that you now experience as a result of going through that process of systematizing and automating your business?
SEAN: Some of the most mind blowing results that I’ve experienced myself are just the growth. And being able to systematize your business and automate your processes has allowed our company to grow exponentially. We’ve gone from a small company in Tampa, Florida with few clients just in the area, to a multi-national company. Now we have over six offices in the United States and we have an office in London, England in Dubai. So systematizing our process has allowed us to exponentially grow to this size.
OWEN: Awesome. How is it that your company has been transformed as a result of systematizing your business?
SEAN: Our company has been transformed in so many different ways. We have been able to grow from just serving our clients locally here in Tampa, Florida, to grow in our employee database. And in growing our employee database and our clientele has allowed us to grow exponentially. For example we’re an interpreting and translation company so we have to have translators or interpreters in any city in the world. This is something that wouldn’t be very easy if we didn’t have any automation and process because thousands of cities, thousands of interpreters, and thousands of languages that we have to translate. In order to do this we have to systematize the way in which the interpreters apply to our company because we had to be able to provide an interpreter not only in Los Angeles, United States, but in St. Petersburg, Russia, or Paris, France, or Dubai. We had to systematize the way that interpreters could apply to our company in order to grow to the size that we are today.
OWEN: How will you say your personal life has been transformed as a result of systematizing your business?
SEAN: My personal life has been transformed greatly.
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