Do you want to deliver a consistent experience to your customers? An experience that is predictable, one that they can count on all the time!

In this interview Shahzad (Shaz) Nawaz Managing Director of AA Accountants reveals the steps he took to systematize his company so that with less employees he has been able to increase their output and also increase his bottom-line profit while continuing to deliver a consistent experience to his customers.

 

 

Tweetable Quote:

“Even with less employees we are able to deliver a consistent experience to our customers!” – @aa_accountants http://t.co/luNgWSjZZy

— SweetProcess (@SweetProcess) April 2, 2015

 

In this Episode You will Discover:

* Why Shahzad had no business education, and how he learned to run a business from scratch.

* Why Shahzad sought help from his friend when he hit a low point in his business.

* How Shahzad broke down his business into smaller chunks and created clearly defined job descriptions for his team members.

* How Shahzad defined the Key Performance Indicators for his business.

* Why Shahzad’s biggest challenge when systematizing was changing the mindset and habits of his team members.

* Why Shahzad had to simplify his systems so everyone on his team could understand them.

* How Shahzad came to realize that the only way he could improve his business was systematization.

* How Shahzad is able to deliver a consistent experience to his customers as a result of creating systems in his business.

 

Noteworthy items Mentioned in this Episode:

* The One Minute Manager by Kenneth H. Blanchard and Spencer Johnson

* The Success System That Never Fails by William Clement Stone

* The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton

* The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey

 

Episode Transcript:

OWEN: My guest today is Shahzad Nawaz, managing director of AA Accountant. Shahzad, welcome to the show.

SHAHZAD: Hi, it’s great to be with you Owen. Thank you for having me.

OWEN: And I could call you Shaz for short, right?

SHAHZAD: That would’ve made my life easier and your life easier too sir.

OWEN: Okay. This interview is talking about how the guests on the show have been able to systemize their business so it runs successfully without them. Before we proceed I want to kind of, what will you say is a mind blowing result that you now experience as a result of going through that process of systematizing and automating your business?

SHAHZAD: I think the first and the biggest Owen is that we have less people working in the business and yet the output is bigger. Our turnover’s higher, our profit is clearly higher because we’ve...