How ShipCalm Resolved Its Growth Pains by Streamlining Its Business Processes

Last Updated on April 29, 2021 by Owen McGab Enaohwo

The CEO of ShipCalm, Ted Fogliani, has always been process-driven. He was keen on streamlining the operations at ShipCalm when he founded the company, but all the tools he came across initially did not meet up to his standards. They fell short in one area or the other. The absence of an effective system was also telling on his employees’ efficiency as they had limited information to execute tasks.

Ted continued to search for the right system, and when he found SweetProcess, he knew that the software was what he needed. He tells us about how SweetProcess has facilitated growth and employee efficiency in his organization.

Ted Fogliani, CEO of ShipCalm

About ShipCalm

ShipCalm is an e-commerce focused logistics company. It offers fulfillment services via an omnichannel, shipping directly to consumers and retailers. 

Established in 2016, the company has built strong partnerships across the industry with e-commerce giants such as Amazon, Shopify, WooCommerce, etc. on its list, and leverages its network to provide the best delivery services to customers. Any issues encountered are resolved in the shortest time possible.

As a third-party logistics company, the organization stores products in a warehouse and ships them to consumers who order them as soon as possible. It channels its software systems and employees toward enhancing the customer experience. 

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The Biggest Concern

Ted reveals that one of the greatest rules in his line of business is that you do not do anything without work instructions. He and his team members relied heavily on work instructions to be efficient. Their growing customer base came with several challenges that were difficult to manage in the absence of a solid workflow system.

Both his employees and the facilities were getting stretched beyond their limits. He needed to fix it immediately before it got out of hand.

“Every company faces growing pains. SweetProcess has been a way for us to manage the growing pains. No company should ever tell you they never had growing pains. In this economy, and what’s going on with COVID, we are growing, and it has pains to come along with it. Your systems get stretched and your people get stretched and your facilities get stretched.” 

Choosing SweetProcess out of the Lot

Ted was familiar with workflow systems due to his years of experience in the construction industry. Having used several systems previously, he knew exactly what he needed when he moved onto the e-commerce logistics terrain.