How Stone & Wood Turned Its Business Performance Around by Structuring Its Operations

Last Updated on July 25, 2023 by Owen McGab Enaohwo

As the quality assurance and sensory coordinator at Stone & Wood, maintaining quality assurance and smooth operations is the crux of Tom’s duties. Following regulatory standards is mandatory in the industrial environment that he operates in. But stepping up to the plate is a struggle in the absence of an effective system. The binders and Microsoft Word documents the organization was working with were insufficient. Tom took up the responsibility to resolve the problem. After trying several systems, he found the solution in SweetProcess. He tells us how SweetProcess enhanced the efficiency of his team members with hands-on information to execute tasks successfully. 

About Stone & Wood 

Stone & Wood is a brewing company that produces quality beer from its home in the Northern Rivers region of Australia. 

With the mantra “Good Beer is Our Thing,” the organization takes pride in catering to the needs of its community and environs. It boasts of a highly trained team that ensures all its products have their signature taste before leaving the factory.

Committed to enhancing the lives of its employees, the organization offers them an opportunity to be shareholders in the business via its Employee Share Scheme, which has seen over 70% of them being shareholders.

Stone & Wood is currently home to about 150 employees. 

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The Biggest Pain Point

Maintaining quality assurance has been a top priority for the organization from the onset. Besides being consistent with the taste of its beer, it has to abide by the regulatory standards in its industry or risk being sanctioned. Living up to these expectations requires following production and administrative processes down to the teeth. But working with binders and Microsoft Word for documenting their processes initially was a far cry from getting it right. 

Updating work procedures and processes was another challenge. Employees working with outdated procedures could alter the entire production, leaving the team with no option but to start afresh—a big waste of time and resources.  

“We always struggled with following the due process, and to be honest, it’s something we still do. But now, it’s far easier to get the guys on board with the procedures because they can access it from their phone, and we know that they are accessing the most up-to-date. We can see that they’ve signed it off. Previously, there wasn’t any sort of tracking as to whether someone had looked into a procedure. That’s really made the difference.”

Discovering the Solution Called SweetProcess

The difficulty in streamlining the processes at the organization was a clear indi...