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how the f**k do you implement service ops?
how the f**k do you implement service ops? episodes
- Episode 3: Bringing in the metrics
Episode 3 of How the f**k do you implement service ops? this week Phil & Ashley take a look at project progress diving into metric intelligence and CX engines.
31 min - Episode 2: Checking in on progress
Tune in to week 2 as Phil and Ashley discuss project progress and actions from the previous week.
If you have any questions or comments send them to [email protected]
23 min - Episode 1: Setting the scene with National Grid
Kicking off the first episode, Phil Taphouse and Ashley Poxon, Domain Architect at National Grid, set the scene by diving into the background and details of the services ops project.
27 min
About how the f**k do you implement service ops?
From the publisher's feed
In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into…
the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.