Episode 3 of How the f**k do you implement service ops? this week Phil & Ashley take a look at project progress diving into metric intelligence and CX engines.

Tune in to week 2 as Phil and Ashley discuss project progress and actions from the previous week.

If you have any questions or comments send them to [email protected]

Kicking off the first episode, Phil Taphouse and Ashley Poxon, Domain Architect at National Grid, set the scene by diving into the background and details of the services ops project.