How To Build A Care Agency presented by Enginehire

Dr. Francie Logan joined us to talk about her journey from audiologist to Always Best Care Senior Care owner, and how that path shaped the way she leads, serves families, and builds her agency today. 

Francie started her career at the Nashville VA Hospital, working closely with veterans navigating hearing loss and complex communication challenges. That experience gave her a deep, real-world understanding of how hearing impacts connection, confidence, and quality of life as we age.

She’s now the owner of the Always Best Care in Nashville, where she blends clinical expertise with heart-led leadership. She spoke about being the first call for families and her staff being an elite team. We touched on her work around hearing and how better communication can completely change the experience for seniors, caregivers, and families. Francie has a way of making care feel human, practical, and immediately useful.

If you’re building a care agency, leading a team, or a family in need of care this episode is packed with perspective, clarity, and real leadership lessons. Please enjoy my conversation with Dr. Francie Logan.

Important Links:

• https://alwaysbestcare.com/greaternashville/
• [email protected]
• https://www.facebook.com/abcnashvilletn/
• https://www.instagram.com/abc_nashvilletn/
• https://www.linkedin.com/company/abcnashvilletn/

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In this episode, we sit down with Megan Metzger — Founder of Megan Metzger Consulting and Preferred ChildCare — to explore what truly drives long-term success in the childcare and care agency world: relationships. With extensive experience advising more than 400 agency owners across six countries, Megan brings unmatched insight into building profitable, values-driven businesses.

Megan breaks down why relationship-building is the cornerstone of sustainable growth, how integrity and alignment shape every successful agency, and the leadership practices that help owners create impact without sacrificing their purpose. From hiring and team culture to client trust and long-term strategy, she shares the real blueprint for building a thriving, relationship-centered agency.

Whether you’re starting or scaling up, this episode offers actionable guidance, mindset shifts, and practical wisdom from one of the most respected voices in the industry.

Important Links:

https://www.meganmetzgerconsulting.com/

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In this inspiring episode, we sit down with Marquita Evans, founder of A-List Nanny Services and a passionate business coach, to talk about finding your niche and building a purpose-driven business that truly makes an impact.

With a strong foundation in early childhood education and years of hands-on experience in family-focused care, Marquita shares how she turned her passion for helping families into a thriving company and how that same drive led her to mentor other entrepreneurs on their own paths.

From providing high-quality childcare and event services to running Intentions Juice Bar, Marquita has mastered the art of balancing multiple ventures while staying rooted in community, service, and authenticity.

Listeners will walk away feeling motivated and equipped to:
✅ Identify and refine their business niche
✅ Build a brand that aligns with their values
✅ Approach entrepreneurship with confidence and purpose

If you’ve ever wondered how to turn your passion into a sustainable, community-focused business, this conversation is packed with insight, inspiration, and heart.

Important links:
www.alistnannyservices.com
www.intentionsjuicebar.com

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In this episode, we’re joined by Kelsey Wesley, Partnerships Manager at HomePay, to break down the essentials of household employment — from payroll and taxes to compliance and upcoming regulatory changes. With nearly a decade of experience helping families, nannies, and agencies navigate the complexities of household payroll, Kelsey simplifies what every agency owner and staffing professional needs to know.

Kelsey shares timely updates, including expanded childcare tax breaks starting in 2026 and new compliance requirements for California employers, along with practical advice on how to confidently communicate the benefits of legal pay to families and caregivers.

Whether you’re an agency owner looking to better educate your clients or a professional wanting to stay ahead of industry changes, this episode offers clear insights, actionable takeaways, and valuable resources to help you navigate household employment with confidence.

Important Links:

https://partners.myhomepay.com
https://partnership.myhomepay.com/agency

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In this episode, we sit down with Robyn “Jam” Anderson, visionary CEO of Jam AI, to explore how artificial intelligence is transforming the way small businesses approach marketing, sales, and productivity.

With over 20 years of experience in traditional digital marketing, Jam saw the AI wave early — and made it her mission to help entrepreneurs and business leaders embrace it with confidence. She breaks down how AI can simplify your workday, boost efficiency, and unlock growth opportunities you didn’t know were possible.

From introducing practical AI tools to integrating them into your workflow, Jam shares a 30-day roadmap to modernize your business through her signature program, Club Jam. If you’ve ever felt overwhelmed or unsure about where to start with AI, this episode is your invitation to learn how to work smarter, not harder.

Important Links:

Join Club Jam: https://www.jamout.ai/offers/6ALzSEK5/checkout
Small Business Helpline: https://www.jamout.ai/helpline

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In this episode of the Enginehire Podcast, we’re joined by Kristen Wheeler, Senior Director of Membership Strategy & Industry Partnerships at the Home Care Association of America (HCAOA) — the leading voice representing home care agencies and professionals nationwide.

With years of experience building programs that strengthen home care businesses, Kristen shares how HCAOA advocates for the industry, supports agency owners through workforce challenges, and creates partnerships that drive long-term success.

We delve into the real issues facing home care today, including recruiting and retaining caregivers, as well as understanding the role of technology and AI in operations. Kristen also breaks down what trade associations actually do for members and why belonging to one can be a game-changer for agency growth, advocacy, and credibility.

In this episode, you’ll learn:
✅ How HCAOA is shaping the future of home care through advocacy and collaboration
✅ Why joining an association can directly impact your agency’s success and visibility
✅ Practical ways to strengthen caregiver retention and build a supportive work culture
✅ Where AI and tech fit into the modern home care landscape
✅ How to stay ahead of new regulations and industry changes

Whether you’re an agency owner, recruiter, or team leader in the home care space, this conversation will give you valuable insights into how to strengthen your business, your workforce, and your voice in the industry.

Important Links:

https://www.linkedin.com/in/kristen-wheeler-61930697/

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In this episode, we’re joined by Rebecca Howard, founder of the Nanny Agency Academy — the leading training and consulting program helping nannies, newborn care specialists, and domestic staffing professionals launch and scale profitable nanny agencies.

With over 25 years of entrepreneurial experience, including building and selling a multi-million-dollar service business, Rebecca has guided hundreds of agency owners to six-figure success using proven systems that actually work in the real world.

Rebecca shares a step-by-step look at what it takes to start a profitable agency from scratch, avoid common mistakes, and generate consistent $10K+ months—without burning out. You’ll also learn how to sell high-ticket placements with confidence, attract quality families and candidates, and market your agency effectively in 2025’s competitive landscape.

Whether you’re just starting out or ready to take your agency to the next level, this conversation is packed with actionable advice, real success stories, and insights from one of the industry’s most trusted mentors.

You’ll learn how to:
✅ Identify the exact first steps to launch your agency efficiently
✅ Generate consistent income with proven sales and marketing strategies
✅ Confidently close high-value clients without feeling “salesy”
✅ Scale sustainably while gaining more freedom in your business

Tune in for an inspiring and practical roadmap to building a thriving nanny agency that truly lasts.

Important Links:

https://rebecca-2ec6.mykajabi.com/100knannyagency-2

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In this thoughtful and practical episode, we sit down with Vimal Joshi, SVP of Operations at QX Recruitment Services, to talk about what it really takes to modernize and scale a recruitment agency in today’s tech-driven world.

With over two decades of experience, Vimal shares how his entry into recruitment turned into a career dedicated to solving business problems—not just filling roles. He opens up about what he’s learned from helping staffing firms across healthcare, IT, finance, and engineering build stronger, more resilient operations.

We explore real examples of how agencies are cutting costs and boosting efficiency through automation and offshore delivery, the common mistakes to avoid when adopting tech, and how the back office is quietly becoming the heartbeat of successful recruitment firms.

Whether you’re running a staffing agency, leading operations, or just curious about the future of hiring, you’ll leave this episode with practical tools—and a fresh perspective on what transformation really looks like.

Important Links:

Website: https://www.qxglobalgroup.com
LinkedIn (Company): https://www.linkedin.com/company/qx-global-group

Vimal Joshi https://in.linkedin.com/in/vimaljoshi

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What does it really take to launch and grow a successful nanny agency in today’s market? In this engaging episode, we sit down with Rebecca Howard, founder of the Nanny Agency Academy and one of the industry’s most trusted mentors for aspiring and established agency owners.

With 25+ years of entrepreneurial experience—including building and selling a multi-million-dollar service business—Rebecca has helped hundreds of nannies, newborn care specialists, and domestic staffing professionals turn their skills into thriving, profitable agencies.

She shares her step-by-step approach to starting an agency from scratch, the biggest mistakes new owners make (and how to avoid them), and how to consistently reach $10K+ months without working around the clock. You’ll also learn how to confidently sell high-ticket placements, where to invest your marketing dollars in 2025, and why building relationships in the industry is still the ultimate growth strategy.

What you’ll learn in this episode:

• The exact first steps to launch a profitable nanny agency without overspending.
• How to position your agency to attract both high-quality families and top-tier candidates.
• Proven strategies for generating consistent $10K+ months in a staffing business.
• Sales techniques that make closing feel natural, not “salesy.”
• Marketing approaches that are working for nanny agencies right now.
• Systems that allow you to scale without burning out.

Whether you’re just starting out or ready to take your agency to the next level, this episode is packed with real-world insights, client success stories, and practical tools you can apply right away.

Important Links:

https://rebecca-2ec6.mykajabi.com/100knannyagency-2

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In this heartfelt and insightful episode, we sit down with Rebecca Pearcy, of Windsor House Nannies, to explore the idea of emotional professionalism because yes, screaming at work is frowned upon (even when you're overwhelmed).

Rebecca shares her journey from being a career nanny to launching Windsor House Nannies, and offers actionable advice on staying composed in high-stress moments, responding to disrespect with grace, and showing up with confidence and calm even on hard days.

Whether you're a nanny, agency owner, or working parent, you'll walk away with a renewed understanding of what it means to be emotionally intelligent and professionally grounded in childcare settings.

Important Links:

www.windsorhousenannies.com
https://www.facebook.com/windsorhousenannies
https://www.linkedin.com/company/windsor-house-nannies
https://www.instagram.com/windsorhousenannies/

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CONNECT with one of the Enginehire Team Experts HERE.

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