During this week's episode of Tech People, I speak to Ty Givens, the founder, and CEO of CX Collective. Drawing from her extensive background in customer experience management, including remarkable feats like scaling a team from 7 to 130 members in just nine months, Ty empowers companies to revolutionize their approach to customer satisfaction.

With a passion for helping startups thrive, Ty shares her invaluable insights on shifting from reactive customer service to proactive customer experience. She will also go over what she focuses on while working with start-ups, and what is important to understand during the process of implementing CX into your company.

Get ready to learn how to create exceptional experiences for your customers as we dive into this captivating conversation with Ty Givens.