How To Create a Safer Environment Post-COVID Shutdown by Streamlining Your Business Operations

Last Updated on May 13, 2021 by Owen McGab Enaohwo

Dr. Olesya Salathe and Alex Jacks run The Dentist off Main as head dentist and office manager respectively. Driven by a common goal of delivering excellent dental services to patients, they recognized the need to streamline the operations at the clinic. They started out documenting their business processes on Word documents but soon realized that it was not of much help.

The emergence of COVID-19 reaffirmed the need for well-streamlined business processes at the clinic to ensure maximum safety. They sought the help of a business process consultant who introduced them to SweetProcess. Olesya and Alex give us insights into how SweetProcess has helped them to operate safely post-COVID and enhanced the efficiency of their employees.

Dr. Olesya Salathe, Doctor of Medicine in Dentistry

About The Dentist Off Main

The Dentist Off Main is a dental clinic committed to improving patients’ dental experience. Driven by the mission of love, health, and connection, the team at The Dentist Off Main prioritizes the customer’s well-being via a customer-centric approach in its service delivery.

Based in Molalla, OR, the organization has strong ties with members of its community and has established itself as the go-to dental clinic in the area. 

The Dentist Off Main holds its employees in high esteem and creates a conducive work environment for them to thrive both personally and professionally. 

Alex Jacks, Chief Operating Officer

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SweetProcess Came Highly Recommended 

Olesya and Alex had a prior interest in systematization and had been following the EOS business model for over two years. They were fascinated with the idea of streamlining their operations but did not want to undergo any new struggles. In a bid to simplify the process, they engaged the services of Adi Klevit, a business process consultant, and she recommended SweetProcess to them.

“We follow the EOS business model. We’ve been doing that for about two-and-a-half years, and our implementer was Eric. We always felt like he always had a little tidbit for us at every new meeting…he actually introduced us to Adi, a business consultant.” 

Adi had a track record of successfully helping several businesses to streamline their operations with SweetProcess, and she was going to replicate her success at the...