On this episode, Marie and Stephen discuss how to achieve those 5-star customers and what implications this can mean to your practice in terms of revenue growth and brand awareness.

Marie, CEO of La Jolla Cosmetic Surgery Centre & Medical Spa and creator of RealPatientRatings, is known for her dedication to creating great patient experiences that strengthen and grow aesthetic practices.

Bad customer reviews, no matter how few, can have a tremendous voice on their experience and shouldn't be overlooked. Stephen and Marie touch on the best way to handle negative situations and turn them into a positive outcome.

Marie, CEO of La Jolla Cosmetic Surgery Centre & Medical Spa and creator of RealPatientRatings, is known for her dedication to creating great patient experiences that strengthen and grow aesthetic practices.

Finding and training a great team can be a challenge all practice owners face. Stephen and Marie speak about creating an empowered team and the impact this can have on your patient's overall customer experience.

Marie, CEO of La Jolla Cosmetic Surgery Centre & Medical Spa and creator of RealPatientRatings, is known for her dedication to creating great patient experiences that strengthen and grow aesthetic practices.

With over 30 years of collective Customer Service, Practice Management, Sales & Marketing experience within Aesthetics and Healthcare, The Medical Business Academy was designed to help healthcare professionals, aesthetic practices, beauty and medispas to identify and maximize their true business potential.

The MBA, powered by MyFaceMyBody the internationally recognized global aesthetic awards program, was created by founder Stephen Handisides to enable practice owners to manage, measure and monitor staff performances, improve workflows and identify key areas of opportunity for growth within their business. Through our comprehensive Mystery Shopping experiences, interactive E-Learning modules, business workshops, business mentorship and diamond Accreditation we’ve driven huge growth not only in profits, but financial freedom.