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While we often prioritize products and services, the true key to customer success lies in establishing trust through meaningful customer relationships.

Join us as we sit down with Mohammed Alqaq, a seasoned Customer Success Manager at Crucial Solutions & Services (CSS). Mohammed has crafted a unique framework to ensure effective customer relationship management, which he presents through his Customer Relation Matrix.

In this insightful conversation with Irit Eizips, Mohammed explores how his Customer Relation Matrix, along with his Communication and Outcome Matrix, can address various challenges in customer relationship management. With over 17 years of experience in his field, Mohammed shares the methodologies, matrices, and frameworks he has developed throughout his career.

Tune in to gain invaluable insights into:

• Customer Success in Jordan
• The pivotal role of language in customer success
• Tailor-made frameworks for managing customer relationships
• The unique contributions of the customer relation framework
• The Customer Engagement Governance Framework
• Identifying key stakeholders within an organization
• Strategies for engaging customers to foster healthy customer relationships

Don't miss out on this enriching episode, as it promises maximum learning and a deeper understanding of effective customer relationship management.

Watch the video to find out more! https://youtu.be/hEsCnVSlbME

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Additional Resources

🔗 You may connect with Mohammed via his LinkedIn profile:
https://www.linkedin.com/in/mohammedalqaq/

⏬ Download Mohammed’s Customer Relationship Matrix here ⏬
https://www.csmpractice.com/customer-relationship-matrix-template

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