Joel Bardall has had a tricky time with a customer that has no trust in tradespeople after being knocked in the past. Joel and Todd talk about the frustration that this can cause when you're being honest or have to explain a setback or unexpected issue that's cropped up on a job. Psychotherapist, Enda Murphy (Author of Five Steps To Happiness) joins the boys to explain how you can build trust with customers and also handle confrontation and difficult conversations with customers.