Receiving a negative review of your small business can feel debilitating, but crafting the right response can make a huge difference.

This week on the Small Owned Business (S.O.B.) Marketing podcast Vivian and I are discussing the critical role reviews play for small businesses. We explore how to effectively respond to both positive and negative reviews, emphasize the importance of maintaining professionalism, and a talk about how to reply with a measured approach. 

We also mention strategies for asking for reviews, handling “fake” negative feedback, and the significance of resolving customer issues to enhance your business’s reputation.

Have you recently dealt with some negative feedback or review? How did you handle it? Let us know in the comments.

PLEASE REMEMBER TO FOLLOW AND LEAVE A 5 STAR REVIEW!

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Join our 𝐒.𝐎.𝐁 (𝐒𝐦𝐚𝐥𝐥 𝐎𝐰𝐧𝐞𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: https://www.skool.com/sob 

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Chapters:

00:00 Thank You For Listening & Please Leave us a 5 Star Review

02:16 The Importance of Reviews

09:47 Responding to Reviews: Best Practices

23:28 Handling Negative Reviews: When to Stand Up

30:03 Taking Conversations Offline: Protecting Your Business

41:26 TLDL; The Power of Resolution and Communication when Dealing with Reviews

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𝐑𝐄𝐋𝐀𝐓𝐄𝐃 𝐂𝐎𝐍𝐓𝐄𝐍𝐓:

𝐒.𝐎.𝐁 (𝐒𝐦𝐚𝐥𝐥 𝐎𝐰𝐧𝐞𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: https://www.skool.com/sob

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Episode Transcripts: https://sobmarketing.com/blog 

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