Tom Parratt, Chief Operating Officer at Sheally Insurance Group, can tell you down to the second how long it takes for someone to answer and log a call. In fact, it was the time saved on this activity that brought them to Vertafore's My Personal Lines Suite. Listen as Tom shares how his background in professional soccer has helped him achieve operational excellence in a fast-growing North Carolina agency.

Meet Tom and hear:

• How he ended up in insurance after his successful career in professional soccer