How do you create a workplace where employees feel valued, engaged, and inspired to stay?

Mark Crowley, author of Lead From the Heart and a pioneer in human-centered leadership, believes it starts with cultivating a culture of care. Drawing on groundbreaking research and decades of experience, Mark explains how emotions, trust, and belonging shape employee well-being and performance.

Mark also shares the science behind the heart’s role in decision-making, revealing how positive emotions, like safety and appreciation, lead to innovation and loyalty. He shares actionable insights for managers and HR leaders on creating a thriving team dynamic—one that balances well-being and performance for long-term success.

Join us as we discuss:

(00:00) Introduction to the episode with Mark Crowley

(01:25) How life shaped Mark’s leadership approach

(04:28) The moment Mark recognized his leadership style

(08:12) The heart’s role in leadership and performance

(15:20) The “rule of four” for workplace emotions

(16:53) Addressing resistance to heart-centered leadership

(24:13) Tips for HR to drive meaningful change

(28:28) HR needs both a heart and a backbone

(31:26) Belonging’s impact on team performance

(36:45) The power of one-on-ones for remote teams

 

Resources:

For the entire interview, subscribe to HR Superstars on Spotify, Apple Podcasts, or YouTube, Or tune in on our website. Original podcast track produced by Entheo.

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