Dr. Margaret Heffernan is an author, speaker and former CEO of several very well known organizations. Her third book, Willful Blindness : Why We Ignore the Obvious at our Peril was named one of the most important business books of the decade by the Financial Times.  Her TED talks have been seen by over twelve million people.  Her most recent book, Uncharted: How to map the future was published in 2020.

Today, we talk about why efficiency is NOT everything in business.  How helpfulness is the key to architecting a successful culture, and what businesses need to remember in 2020 and beyond.  This is an episode to listen to on repeat.

Mentioned In The Show:

https://www.mheffernan.com/

 

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