How To Never Stress About Difficult People Again (Plus How To Master Uncomfortable Conversations In Three Simple Steps)

1.  Forgive 

Being angry and resentful towards others is like taking poison, and expecting the other person to die.

Forgive them for YOU.

Be kind, for everyone you meet is fighting a battle you know nothing about.  -Wendy Mass

When someone is nasty, hateful, or mean toward you treat their behavior like an affliction or illness they have. That makes it easier to have empathy toward them which can soften the conflict.  -From the book “Excellent Advice For Living” by Kevin Kelly 

2.  Choose Thoughts That Serve You

You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you, that means everyone else can control you. Breathe and allow things to pass.  -Warren Buffett

3.  Run Towards The Fear (Uncomfortable Conversations) 

Your growth as a mature being is measured by the number of uncomfortable conversations you are willing to have.  -From the book “Excellent Advice For Living” by Kevin Kelly 


The Heroic Conversation

1.  One Thing On Paper 

Focus on one key point and one key point only.  Cover one to three things to back up that one key point.  Get it out of your head and onto paper. Write it all out in simple bullet points. 

2.  Seek Expertise and Feedback

Get it out of your head and discuss and/or role play what you’ll say with a trusted advisor such a coach, a mentor, your boss, a therapist, or a respected friend or family member.

3.  High Warmth 

This is conversation, not a confrontation.  Listen.  Strive to create a win-win situation for the both of you.  Forgive.  Show empathy and compassion.  Be respectful.  Let them keep their dignity.  Move forward.  Give and serve.  Love. 


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To work with me to dramatically elevate your performance and achieve life-changing goals, go to coachajmadden.com. 

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