Have you ever had a horrible client interaction where you are trying to rack your brain on how to recover? In sales, there are a myriad of different issues you can face which is why it is important to know how to handle these situations. In this episode, Ian Altman discusses two important tips when dealing with botched client interactions that will help you avoid future issues or losing your client’s trust. 

Quotes: 

“So, what I want you to consider is this, is that next time something doesn't go right, If you catch yourself saying, 'Well, it's someone else's fault. Somebody didn't do this. This person didn't do this or that...' Instead, look in the mirror and say, 'what could I have done differently? And how can I take responsibility for that?' ” - Ian Altman 

“And if every time something goes sideways, you blame somebody else, Then you've just become a really great storyteller” - Ian Altman

Looking for more guidance and support on handling all your B2B sales struggles? You can connect with Ian Altman and learn more about the Same Side Selling Academy through the links below: 

Linkedin: https://www.linkedin.com/in/ianaltman/

Twitter: https://twitter.com/IanAltman

Website: www.samesidesellingacademy.com

Email : [email protected]