Why talking less can be your biggest advantage in any conversation, what the research says about how the quiet person in the room often comes out ahead, and three protocols to help you win more trust, more influence, and more second conversations by saying less and listening with purpose.

STUDY CITATIONS

Huang, K., Yeomans, M., Brooks, A. W., Minson, J. A., & Gino, F. (2017). It doesn't hurt to ask: Question-asking increases liking. Journal of Personality and Social Psychology, 113 (3), 430–452

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