Do you put all your effort into getting your clients over the line but feel like you're running about like a headless chicken getting them up and running post sale?

What post sale impression are you giving your clients? How are you making them FEEL?

This week Nic is talking about your client onboarding. This is the easiest part of the customer journey to WOW your clients and start your relationship off on the right path. However, this is the easiest part you can really disappoint your clients.

We would love to know what you think about this episode and any suggestions you would like to hear about on future episodes, so email Nic at [email protected]

You can also follow Nic on:

Instagram - https://www.instagram.com/the_customer_experience_pro

LinkedIn - https://uk.linkedin.com/in/nic-welsh-4552131a3

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Do you feel the ick when self-nominating your business for awards or go blank when faced with the questions?

This week's special guest is Emma Hewitt. Emma is a Business Awards Adviser helping small business owners to build awards strategies. She helps boost confidence and visibility and business opportunities through awards. She supports clients with finding awards, writing entries, repurposing content and promoting their achievements.

Nic will be talking to Emma about what to look for when entering awards, building an awards strategy across the year (yes a strategy for awards!!) and Emma's top tips for making the most out of being nominated. Spoiler alert its not all about winning!

You can follow Emma at:

Linkedin: linkedin.com/in/emma-hewitt-awards/

Facebook & Instagram: @emmahewittawards

Website: http://welcome.emmahewitt.co.uk/home

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Nic is rounding up the special Everybody Matters series and what she has learned from our amazing guests over the last 6 weeks. It is so important for you to become a proactively inclusive and accessible business to extend your reach and enable more people to buy from you. Nic talks about the ways you can do this in your business no matter what your budget is.

We would love to hear your thoughts about this episode. You can get in touch with Nic at [email protected]

You can also get more tips by following Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

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For the final Everybody Matters episode Nic is joined by Regina Martin. Regina is The Confidence Healer and empowers the unapologetically ambitious to build the life and business of their dreams. Regina is talking to Nic about her experiences of being a black woman in business and what businesses need to do and not do to make their businesses safe spaces for black people. This episode is thought provoking and will make you look at the make up of your business, events and awards you apply for.

You can follow Regina:

• The Confidence Healer Facebook group: https://www.facebook.com/groups/theconfidencehealer
• On Instagram: https://www.instagram.com/the_regina_martin
• Website: www.theconfidencehealer.com

You can contact Nic via email on [email protected]

Follow on Instagram at https://www.instagram.com/the_customer_experience_pro

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In this week's special Everybody Matters mini series, Nic talks to special guest Lindsay McGlone. Lindsay is an events producer, Instagram expert and content creator. She is a huge advocate for intersectional inclusion and uses her experiences as a fat queer woman to encourage others to take up space! If you are already feeling uncomfortable with the word 'fat' being in that last sentence, you definitely need to listen to this episode.

You can follow Lindsay on:

Instagram: https://www.instagram.com/rollinwithlindsay_/

Facebook: https://www.facebook.com/lindsay.mcglone/

To go and buy your tickets for RMB 2025: https://lindsaymcglone.kartra.com/page/RMB2025

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On this week's special Everybody Matters mini series with have the amazing Jo McMeechan. Hear Jo and Nic talking about all things inclusion and accessibility. You will be left with lots to think about for your business's accessibility (and no we don't mean having a ramp!). This is for online and offline businesses. Also hear why Jo and Nic share a special love for public toilets!

You can find more about Jo on Instagram at https://www.instagram.com/jo_mc_sen_physio or on Facebook at https://www.facebook.com/jo.mcmeechan

Take Jo's free quiz – How Inclusive Is Your Business? - https://jo-u6vrvskj.scoreapp.com/

Jo's website is www.senstorygroup.com where you can find all the details of all her Inclusive Business Mark

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This week we are welcoming special guest Rupinder Kaur. Rupinder is the award winning founder of Asian Women Mean Business (AWMB). She is passionate about helping Asian women unlock their silent strength to empower them to reach their full potential. Nic and Rupinder talk everything from the things that create barriers when buying from businesses to how small businesses have super powers to shine brighter than big corporates.

You can follow Rupinder on Instagram at https://www.instagram.com/a.w.m.b

Find out how to work with Rupinder via her website at https://www.asianwomenmeanbusiness.com

We would love to hear what you think about this episode or if you have any suggestions for future guests, feel free to email us at [email protected]

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In the second of our special Everybody Matters series we have special guest Elaine Hughes. Elaine is talking with Nic about the things businesses need to think about from a disability and accessibility perspective. This is so much more than just looking at ramps and larger aisles if you have a physical business premises! Online businesses take note! There are big changes coming to website legislation next year which you need to be aware of!

You can follow Elaine at:

Instagram - https://www.instagram.com/hugheselainem

Facebook - https://www.facebook.com/hugheselainem

You can also see all the information about Elaine's amazing event at Kew Gardens at https://elainehughes.kartra.com/page/kewafternoontea

If you have any questions about this episode, please feel free to get in touch at [email protected]

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We kick off our Everybody Matters mini series with the amazing Alex Jay Lynam. Alex is an intentional speaker, consultant and trainer supporting and championing business owners and community leaders through their journey of LGBTQIA+ inclusion so that they can have authenticity and inclusivity embedded into their culture. Alex will be talking with Nic about the barriers experienced by the LGBTQIA+ community when they buy from businesses. As always, there will be takeaways for you to start using in your business to start becoming actively inclusive.

You can connect with Alex on Instagram at https://www.instagram.com/beyondthebinary4

Alex's website is www.beyondthebinarywithalex.co.uk

Make sure you join Alex's Rainbow Rally challenge starting on Monday, 30th September 2024 at https://beyondthebinarywithalex.co.uk/rainbow-rally.../

Freebie just for you from Alex: https://www.canva.com/design/DAGL3uC6gLo/eNfxZ1hgQ3KoC4BhrHHfAQ/view?utm_content=DAGL3uC6gLo&utm_campaign=designshare&utm_medium=link&utm_source=editor

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Is your business actively inclusive and accessible to everyone?

Our new How to Wow Everybody Matters mini series will bring you insights from 5 amazing guests talking about their lived experiences with Nic. There will be conversations around LGBTQIA+, fatphobia, disability and accessibility, minority communities and neurodiversity.

Make sure you listen to the next 5 episodes to help expand your understanding and as always there will be takeaways for you to implement in your business.

Hosted on Acast. See acast.com/privacy for more information.