Which plus 1 are you bringing to the party? Are your customers loving your plus 1 so much that they always want them to be there every time or is your plus 1 the one nobody wants to stick in the kitchen with?

In this episode Nic talks about her absolute favourite part of the customer journey. If you have listened to previous episodes, you will already know what this is!

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Let us know what plus 1s you have in your business by emailing us at [email protected]

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Do you consider the big I in your business? Have you thought about it from different view points?

Find out when the big I matters in your business and how you can make sure you have it.

You can get in touch with Nic at [email protected]

Follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

If you want to go and follow the amazing human beings Nic mentions in this podcast, you can find them at:

Dani Wallace, The Queen Bee - https://www.instagram.com/thequeenbeedani

Alex Jay Lynam, Beyond The Binary - https://www.instagram.com/beyondthebinary4

Jo McMeechan, SenStory - https://www.instagram.com/jo_mc_sen_physio

Elaine Hughes - https://www.instagram.com/hugheselainem

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Do you use AI in your business or does it scare the pants off you as another job for your already long to do list?

This week Nic talks about how you can use AI in your business to help make things a bit easier for you. Also find out which supermarket is starting to turn away from using do-dahs?

Make sure you follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Is there anything you would like Nic to cover or questions you would like to ask? Email Nic at [email protected]

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Is your business as sparkly as the Strictly Come Dancing glitter ball or do you wonder where all your customers have disappeared to when you ask them for a review? This week Nic is giving you her top 10 tips to increase your customer reviews.

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

You can download Nic's bonus at https://www.nicwelsh.co.uk/lead-gen-funnel-opt-in-6207

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Are you the green triangle or the blue coconut? In this episode Nic is talking about how to become the green triangle of business and keep your customers coming back for more. What can we learn from Taylor Swift about building a community? Find out in this episode.

Let Nic know if you are a green triangle or a blue coconut by emailing [email protected]

This week we have a Nic bonus for you! Download Nic's free guide Clients to Cash: 30 ways to keep your customers coming back for more by clicking - https://www.nicwelsh.co.uk/30ways

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Today Nic is talking about Deal or no Deal. This is the part every business loves as it's when your customers buy from you. Everything you have been doing has been leading up to this moment. This is the easiest part to WOW your customers and make them feel extra special. But be careful, this is also the easiest part where you could very easily lose your shine by not thinking about your customer experience! In this episode find out the ways to layer up your WOWs and things to avoid that will make you lose your shine.

You can email your questions, thoughts or suggestions on what you need Nic to cover to [email protected]

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Nic bonus! - For more ideas on how to layer up your WOWs download Nic's free From Clients to Cash: 30 ways to retain your customers and make more money!

https://www.nicwelsh.co.uk/30ways

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We are carrying on our customer love story this week. You've ignited that initial spark so what are your customers looking for next before they buy? This is where your meet cute moment comes in. If you don't know what the meet cute is, all will be explained! Nic will be sharing her favourite meet cute film moments and how this matters to your business.

You can email your questions, thoughts or suggestions on what you need Nic to cover to [email protected]

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Here's this week's brucey bonus! - From Clients to Cash: 30 ways to retain your customers and make more money!

https://www.nicwelsh.co.uk/30ways

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Have you ever been struck by love at first sight? Do you remember that initial spark you once had for someone or something? In this week's episode Nic is talking about the ways you can create that magical spark for your customers from interactive content, shouting about your business values and using inclusive language, this episode has everything you need to start wowing your customers from Day One (even when you don't know they are looking at your business!). See if you can spot the uninvited guest on this episode too!

You can email your questions, thoughts or suggestions on what you need Nic to cover to [email protected]

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.