Amongst all the HS2 construction updates, one important thing has been missing. What is HS2 actually going to be like for passengers? When will we see HS2 trains running? What will the customer experience be like? What has the cancellation of Phase 2a meant for plans to transform rail travel on the West Coast?

All these questions and many more are the domain of West Coast Partnership Development Managing Director Shamit Gaiger – an expert in transformational change and a passionate advocate for great customer experience.

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