Humanize Automation

This week, we're going to be exploring the lens through which I see this era of generative AI, especially as it pertains to how we can use these tools and techniques to create better experiences for those we serve. Now bare with me, because I'm going to geek out with you all about the 5 key axioms, or fundamental truths, around generative AI, as well as the 4 stages of the customer experience. Once we understand these, you can leverage generative AI to get outputs that are more efficient and effective for your business.

00:42 Introduction

01:41 The Pragmatics of Human Communication

02:41 5 Key Axioms for Generative AI

03:12 Axiom #1 – AI Output is only as good as Human Input

04:42 Axiom #2 – Data Order Matters

06:17 Axiom #3 – Personalization & Customization

09:48 Axiom #4 – Build Guardrails First

10:22 Axiom #5 – Positive Uses of AI Must Outweigh Nefarious Ones

11:34 Recap of 5 Axioms

13:48 Overview of Customer Experience

17:16 4 Stages of Customer Experience

21:49 Prioritizing Audience's Feeling

24:51 Wrap Up & Conclusion

https://www.youtube.com/@dynamicjill

Welcome to the first episode of Humanize Automation! In this show, I want to bring light to what is possible when you combine human and computer capabilities. Within that space, there is magic! In this first episode, I tell you a little bit about me, where this show came from, and three tips to get better at humanizing automation. Let's get started!

00:41 Introduction

02:51 History of AI

04:42 Collective Intelligence

06:27 Why Humanize Automation?

07:23 How Does This Help Business Owners?

10:39 Jill's Story

20:02 Democratization of Information

24:18 3 Tips to Humanize Automation

24:48 Tip #1

25:55 Tip #2

27:04 Tip #3

28:15 Diving Deeper

29:59 Opportunities for Humanized Automation Interventions

34:10 Focus on the Feelings

36:48 Prioritize the Output

38:18 Wrap Up & Conclusion

https://www.youtube.com/@dynamicjill