In this episode of Humanize Profit, Craig Poole, President of Reading Hospitality, talks about the need for strong performance management in order to succeed with humanizing profit. When an employee moves more into resistance and become less resilient, it impacts leadership, quality, team performance and ultimately profit. Craig shares his experience with this issue and how he executes performance coaching in order to move an individual and/or a department from resistance to resilience.

"Success isn't all about us, it's about all of us!" - Craig Poole, President, Reading Hospitality.

In this episode Craig shares specific strategies around humanizing profit that drive higher standards and great value. Craig talks about purpose and selflessness and that YOU have to realize that it's not just about your success, it's about all of our success. How do you get there? Listen to this important episode of Humanize Profit!

In this episode of Humanize Profit. Craig Poole speaks about the danger of trying to put "fixes" in place to ease a burned out workforce or placate employees with pizza parties or ice cream shops. Humanizing Profits is not an after thought, it is a strategy that needs to be implemented upon hiring and developing a culture that not only is sustainable and healthy for your workforce to perform at their best but it also greatly impacts your customers too. It's all about the Human Transaction!

Craig Poole shares the story of how a simple idea of opening a CARE closet in the hotel has created a heart connection driving increased business. "Help people know matter where they live, we are not just helping you we are helping the world one transaction at a time" - Craig Poole

Craig shares his powerful strategy behind Humanize Profit and how the power of the human currency can change the world.

Fresh off of receiving the highest award given within the Hilton world - The Connie Award winning Craig Poole speaks to Toni Reece about Happiness as a key strategy to making a profit. "We hire happy." - says Craig. Craig Poole shares a great strategy in this episode that fits all industries!

Barry Schlouch, President and Co-Founder of Schlouch Incorporated, joins this episode of Humanize Profits. Craig and Barry are in two entirely different industries yet share the same culture. This episode crosses all industries and sheds light on strategies that not only lift people within their organizations to be the best they can be but also demonstrates how that strategy humanizes profit!

Craig Poole talks to Toni Reece about the power in visualizing performance to ensure a great experience for both internal and external customers!

Craig Poole talks about driving human transactions from the top down. Human Transactions are at the heart of all businesses.

Craig Poole talks about the innovative thinking he and his team use to utilize and maximize space and dining in the Hotel. They are turning the lobby into a pop up restaurant to accommodate guests before a big show!

The fourth element of the powerful acronym and strategy P.R.O.F.I.T. Craig Poole talks about the super power of Freedom. "Happiness and hope come from Freedom. Business and personal life can be better when you are free." This is important information that will help your business be more profitable.