Kristof interviews Benjamin Jewell.

This is Part 2 of our latest series to familiarize our industry with the world of hydronics systems and air-to-water heat pumps. In Part 2 we’re rejoining the conversation to look at controls - the "central nervous systems" of these hydronics. We’re moving beyond old-school mechanical switches to a new class of microprocessor based systems that prioritize "outcomes"—like thermal comfort and air quality—rather than just reacting to thermostat calls. This shift is about adding intelligence that anticipates comfort needs and makes the system more stable and predictable for both the installer and the homeowner .

We also dive into the high-stakes world of the global refrigerant transition and how hydronic systems allow a home to become "refrigerant agnostic" and truly future-proofed . We unpack the potential of natural refrigerants like R-290 (propane) and discuss why builders and developers are the key stakeholders in the transition of this product class from high-end homes to the baseline approach for every home that’s built. We wrap up by looking at how simplified "kit" solutions are finally removing the traditional barriers of labor and complexity to make hydronics accessible for the mainstream market.

Benjamin Jewell

Director of Carrier Hydronics NA (Climate Solutions Americas)

As the Director of Carrier Hydronics North America within the Climate Solutions Americas division, Ben Jewell leads a multifaceted organization comprising Product, Engineering, and Technical Services teams. His leadership spans the entire product lifecycle, from initial development and long-term strategic planning to the integration of digital tools and portfolio management. Ben is dedicated to stewarding residential and light commercial hydronic products across a diverse range of differentiated brands, driving his team to win every day through innovation and operational excellence.

Before joining Carrier, Ben spent over four years as a Senior Product Line Manager for Viessmann Climate Solutions. During this time, he managed extensive portfolios in the residential and light commercial sectors, specializing in heat pumps, chillers, domestic water heating, ventilation, indoor air quality, and air distribution. This deep technical foundation informs his current approach to solving complex climate challenges and delivering high-performance solutions to the market.

Beyond his executive responsibilities, Ben is a passionate advocate for mentorship and industry education. He frequently invests his time in sharing resources and supporting those looking to solve tough problems that make the world a better place, including contributing to industry knowledge through podcasting. Driven by the goal of being a proactive force in the world, Ben aims to look back on his career with the confidence that he "happened to the world" by making a tangible, positive impact on the industry and the environment.

On a personal level, Ben is a devoted husband and a father to three daughters, a dog owner, and a "food rescue" enthusiast. While he describes himself as an average fly fisherman and perhaps a naturalist in another life, he spends the bulk of his days enjoying what he considers his dream career. His journey has taken him from Iowa City to Milford, Connecticut, and Stony Brook, New York, eventually leading him to his forever home base in Fort Collins, Colorado. Despite his many moves, he remains a loyal Iowa Hawkeye at heart—Go Hawks!

Team

Hosted by Kristof Irwin

Edited by Nico Mignardi

Produced by M. Walker