I Don't Care

The healthcare industry grapples with an overload of information, patient safety concerns, and an increasingly digital landscape. This fact makes professionals who can bridge the gaps between various healthcare disciplines a precious commodity. In fact, according to the Healthcare Information and Management Systems Society (HIMSS), a lot of healthcare organizations and workers believe that it is becoming a critical aspect of their operations. Enter the interface professionals, or experts who straddle the worlds of healthcare, management, and technology. 

How do these interface professionals navigate the complex, interconnected systems of healthcare? And what does it take to excel in multiple domains at once? 

The latest episode of "I Don't Care with Kevin Stevenson" aimed to answer those pressing questions with distinguished guest, Dr. Mark Schnitzer. Dr. Schnitzer is an embodiment of what an interface professional should be. On the show host Kevin Stevenson explored Dr. Schnitzer's storied career as a neurosurgeon, healthcare executive, and now a coach and consultant in healthcare quality and informatics.

Some other points that Stevenson and Dr. Schnitzer’s discussion included:

• The transition from electrical engineering to medical school and the subsequent choice of neurosurgery as a specialization.
• Dr. Schnitzer’s experience in healthcare systems in different cultural settings, notably Southern California, Hawaii, and Abu Dhabi.
• His unique approach to healthcare informatics, quality assurance, and patient safety.

Dr. Martin Schnitzer is board-certified in healthcare quality and management. He has an impressive academic background, with a B.S. and Master's in Electrical Engineering, followed by a stint at Texas A&M Med School and a neurosurgery residency at Johns Hopkins. He has served as a medical director of two large healthcare organizations and currently works as a coach and consultant.

The healthcare industry grapples with an overload of information, patient safety concerns, and an increasingly digital landscape. This fact makes professionals who can bridge the gaps between various healthcare disciplines a precious commodity. In fact, according to the Healthcare Information and Management Systems Society (HIMSS), a lot of healthcare organizations and workers believe that it is becoming a critical aspect of their operations. Enter the interface professionals, or experts who straddle the worlds of healthcare, management, and technology. 

How do these interface professionals navigate the complex, interconnected systems of healthcare? And what does it take to excel in multiple domains at once? 

The latest episode of "I Don't Care with Kevin Stevenson" aimed to answer those pressing questions with distinguished guest, Dr. Mark Schnitzer. Dr. Schnitzer is an embodiment of what an interface professional should be. On the show host Kevin Stevenson explored Dr. Schnitzer's storied career as a neurosurgeon, healthcare executive, and now a coach and consultant in healthcare quality and informatics.

Some other points that Stevenson and Dr. Schnitzer’s discussion included:

• The transition from electrical engineering to medical school and the subsequent choice of neurosurgery as a specialization.
• Dr. Schnitzer’s experience in healthcare systems in different cultural settings, notably Southern California, Hawaii, and Abu Dhabi.
• His unique approach to healthcare informatics, quality assurance, and patient safety.

Dr. Martin Schnitzer is board-certified in healthcare quality and management. He has an impressive academic background, with a B.S. and Master's in Electrical Engineering, followed by a stint at Texas A&M Med School and a neurosurgery residency at Johns Hopkins. He has served as a medical director of two large healthcare organizations and currently works as a coach and consultant.

In 2019, when Gartner predicted that 80% of marketers would abandon personalized campaigns by 2025, the world had not yet experienced the global pandemic. And while artificial intelligence (AI) was part of the conversation, generative AI was not.

In today’s digital age, the marketing landscape is evolving rapidly, with businesses constantly seeking innovative ways to connect with their audience. One of the most debated topics is the balance between personalized campaigns and the allure of automation, especially with the rise of AI. Is the future of marketing personal or automated?

In the latest episode of I Don’t Care, host Kevin Stevenson sits down with Derek Chew, Co-founder and CEO of Fullmoon Digital, to assess the pressing issue.

Stevenson and Chew’s conversation includes the following:

• The challenges and rewards of implementing personalized campaigns

• The role of AI in modern marketing and its limitations

• The importance of human touch and industry knowledge in crafting effective campaigns

Derek Chew, a seasoned digital marketer, founded Fullmoon Digital in 2017. With a background in major corporations, including a stint as the internal SEO at Yahoo, Chew brings a wealth of experience. His agency, known for its remote working model, serves many clients, from high fashion apparel to aftermarket auto parts. Chew’s passion for genuine brand-client partnerships and candid insights into the industry’s challenges make him a sought-after voice in digital marketing.

Navigating the complexities of healthcare finance has become increasingly vital as hospitals and healthcare systems face multifaceted financial challenges. The pressure is mounting from the intricacies of managed care to the nuances of patient billing. Declining revenue and lower-than-average payment recoupment, coupled with increased expenses over the past few years due to the global pandemic, created a perfect storm, leading to a rise in hospital closures.

How do healthcare professionals navigate this intricate financial maze?

In the latest episode of I Don’t Care, host Kevin Stevenson sits down with Dr. Cristian Lieneck, Ph.D., a Professor at Texas State University and an expert in healthcare finance, to unravel the subject’s complexities.

Key discussion points include:

• The challenges of determining true healthcare costs and setting appropriate charges

• The impact of pay for performance and the implications of Medicare's strategies on commercial payers

• The increasing trend of managed care organizations acquiring physician practices and its implications

About Dr. Cristian Lieneck:

Dr. Lieneck is a professor at Texas State University and an award-winning educator and researcher. With over a decade of experience in both graduate and undergraduate programs in health administration, he brings a wealth of knowledge from his time as a practitioner in the field. Dr. Lieneck’s journey into health administration began with the army, where he served in various capacities, including running a field evacuation unit and overseeing dental clinics.

Navigating the complexities of healthcare finance has become increasingly vital as hospitals and healthcare systems face multifaceted financial challenges. The pressure is mounting from the intricacies of managed care to the nuances of patient billing. Declining revenue and lower-than-average payment recoupment, coupled with increased expenses over the past few years due to the global pandemic, created a perfect storm, leading to a rise in hospital closures.

How do healthcare professionals navigate this intricate financial maze?

In the latest episode of I Don’t Care, host Kevin Stevenson sits down with Dr. Cristian Lieneck, Ph.D., a Professor at Texas State University and an expert in healthcare finance, to unravel the subject’s complexities.

Key discussion points include:

• The challenges of determining true healthcare costs and setting appropriate charges

• The impact of pay for performance and the implications of Medicare's strategies on commercial payers

• The increasing trend of managed care organizations acquiring physician practices and its implications

About Dr. Cristian Lieneck:

Dr. Lieneck is a professor at Texas State University and an award-winning educator and researcher. With over a decade of experience in both graduate and undergraduate programs in health administration, he brings a wealth of knowledge from his time as a practitioner in the field. Dr. Lieneck’s journey into health administration began with the army, where he served in various capacities, including running a field evacuation unit and overseeing dental clinics.

Addiction & recovery is an interlocked journey familiar to many. In recent years, the conversation surrounding addiction, mental health, and the challenges of the entertainment industry has gained significant traction.

With the rise of social media and the constant spotlight on celebrities, their pressures and vulnerabilities are more visible than ever. According to the National Institute of Mental Health, approximately 58.7 million U.S. adults experienced mental illness in 2021. This number translates to more than one in every five adults. There are also an average annual 70,000 drug overdose deaths in the U.S.

What happens when personal tragedy, Hollywood glamour, and addiction collide?

Welcome to “I Don’t Care,” hosted by Kevin Stevenson. In this episode, Kevin sits down with John Clint Mabry, an actor, real estate agent, and award-winning speaker, to delve deep into his incredible journey from growing up in San Antonio, attending Baylor University, to navigating the glitzy yet treacherous world of Hollywood.

Main Points of Discussion:

• John’s upbringing and his connection to Baylor University

• The allure and challenges of Hollywood, including Mabry’s experiences with renowned celebrities

• The tragic loss of Mabry’s brother and the silent battle with addiction and mental health

John Mabry is not just an actor; he's a beacon of resilience and strength. Growing up in San Antonio, John had a close-knit family and a strong connection to Baylor University, where he was deeply involved in fraternity life and sports. His journey took a turn when he ventured into Hollywood, rubbing shoulders with the likes of Adam Sandler, Bruce Willis, and Emma Stone. However, behind the glamour was a man grappling with addiction, personal loss, and the weight of expectations. Mabry’s accolades include recognition for his candid discussions about mental health, addiction & recovery.

Addiction & recovery is an interlocked journey familiar to many. In recent years, the conversation surrounding addiction, mental health, and the challenges of the entertainment industry has gained significant traction.

With the rise of social media and the constant spotlight on celebrities, their pressures and vulnerabilities are more visible than ever. According to the National Institute of Mental Health, approximately 58.7 million U.S. adults experienced mental illness in 2021. This number translates to more than one in every five adults. There are also an average annual 70,000 drug overdose deaths in the U.S.

What happens when personal tragedy, Hollywood glamour, and addiction collide?

Welcome to “I Don’t Care,” hosted by Kevin Stevenson. In this episode, Kevin sits down with John Clint Mabry, an actor, real estate agent, and award-winning speaker, to delve deep into his incredible journey from growing up in San Antonio, attending Baylor University, to navigating the glitzy yet treacherous world of Hollywood.

Main Points of Discussion:

• John’s upbringing and his connection to Baylor University

• The allure and challenges of Hollywood, including Mabry’s experiences with renowned celebrities

• The tragic loss of Mabry’s brother and the silent battle with addiction and mental health

John Mabry is not just an actor; he's a beacon of resilience and strength. Growing up in San Antonio, John had a close-knit family and a strong connection to Baylor University, where he was deeply involved in fraternity life and sports. His journey took a turn when he ventured into Hollywood, rubbing shoulders with the likes of Adam Sandler, Bruce Willis, and Emma Stone. However, behind the glamour was a man grappling with addiction, personal loss, and the weight of expectations. Mabry’s accolades include recognition for his candid discussions about mental health, addiction & recovery.

Businesses are quickly advancing with technology, which means customer loyalty remains a critical pillar for success. A recent study indicated that the cost of attracting a new customer is five times more than retaining an existing one. While the healthcare sector is a necessity of life, it, too, is a business that has to attract and keep its customers. So, how can the healthcare industry foster the kind of allegiance where customers would metaphorically "walk-through-fire " for them?

What secrets lie behind achieving unparalleled customer loyalty in today's fast-paced world?

On the latest "I Don't Care with Kevin Stevenson” episode, host Kevin Stevenson examined this compelling topic with the President of Snow & Associates, Dennis Snow. Together, they explored Snow’s journey from Disney World to shaping world-class customer service models across different industries, and his method of walk-through-fire.

A few highlights from their discussion included:

• Snow's involvement in customer service from a summer job as Captain Nemo at Disney's 20,000 Leagues Under the Sea ride, to managing the Disney University.
• The parallels between the hospitality provided at Disney and in the healthcare sector, and both being emotionally charged domains
• Tips for clinicians and professionals on fostering meaningful patient and customer interactions, focusing on active listening and human connections.

Dennis Snow has a rich background spanning two decades with Disney World, transitioning from entertainment to managing various operational areas and training initiatives. As a customer service expert, keynote speaker, and author, Snow has dedicated his life to helping organizations develop fierce customer loyalty.

For an era of information, the paradox of choice reigns supreme, and the field of finding healthcare physicians is no exception. With a multitude of physicians available, patients are often lost in a maze, struggling to find the right doctor for their specific needs. The stakes are high, especially considering that approximately 50 percent of back surgeries in the U.S. are deemed unnecessary. How does one navigate this complex landscape to find the most appropriate, effective, and cost-efficient healthcare?

What do patients really know about their healthcare providers, and how can they be certain they’re choosing the one who will offer the best care for their unique needs? It’s an important question that offers a window into the dilemmas faced by Americans searching for the right physician.

On the latest episode of “I Don’t Care with Kevin Stevenson,” host Kevin Stevenson sat down with Dr. Matthew Resnick, Chief Medical Officer and SVP of Health Plans and Partners at Embold Health. Together, they explored the intricacies of selecting the best healthcare physicians, using Embold Health’s proprietary physician ratings engine. This engine helps patients find physicians delivering quality outcomes and helps physicians assess and compare their performance.

The conversation between the two explored:

• How Embold Health strives to make physician selection transparent and trustworthy.
• How performance has been subjective and the move towards evaluating appropriateness, effectiveness, and total cost of care.
• How Embold Health’s solutions help regular Americans find the right type of doctor and assess their quality of care.

Dr. Matthew Resnick is a urologic oncologist, having treated prostate and bladder cancer predominantly at Vanderbilt’s academic medical center. Resnick is a health services researcher and interested in physicians’ decision-making processes with and for patients. In his role Resnick he develops tools that shine a light on quality healthcare providers.

Asset-management solutions utilizing data to drive decision-making could prove a winning strategy in reducing medical waste in healthcare and saving money.

As healthcare systems worldwide strive to optimize their operations, the issue of medical device sustainability and waste reduction has taken center stage. With U.S. hospitals reportedly losing multi-thousands of dollars on unused medical equipment, state-of-the-art inventory, and asset-management solutions are more pressing than ever. On average, hospitals generate 29 pounds of waste per bed daily and more than 5 million tons annually. A significant portion of this waste comes from unused medical supplies and equipment.

How can hospitals better manage their inventory, reduce waste, and save costs?

Welcome to I Don’t Care with Kevin Stevenson. In this episode, Stevenson welcomes guest Ashlea Souffrou, the Founder and President of SxanPro, a company dedicated to helping hospitals reduce waste and save money through innovative inventory management solutions.

In this episode, Stevenson and Souffrou discuss the following:

• Souffrou’s journey from a sales division employee at Stryker to the founder of SxanPro

• How SxanPro addresses the problem of medical waste in hospitals

• An in-depth look at SxanPro's innovative solutions: Judi, Sam, and Link

Ashlea Souffrou is a visionary leader in the medical device sustainability space. She started her career at Stryker, a leading medical technology company, right out of college. Her passion for helping hospitals reduce costs and recover waste led her to establish SxanPro. With her deep understanding of the challenges hospitals face in managing their inventory, she has led SxanPro to develop solutions that provide visibility into products that hospitals aren't using, helping them reallocate dollars and transfer those products to other sites or hospitals that may need them. Her innovative approach to tackling medical waste has made her a respected figure in the industry.