In this CE-approved release of Articles On-The-Go, Hank Balch describes how initiative makes all the difference in Sterile Processing -- "Something as mundane as an alarming buzzer on a cart washer, has a way of separating the can-do and will-do personalities from the can’t-, won’t-, or won’t-do-it-with-a-smile-on-my-face members of our team. We learn a lot about the inner drive of the SPD technician who is the first to yell, “I got it!” when that buzzer goes off for the tenth time of the night. And we learn just as much about the technician who pretends to be too busy, too focused, or selectively deaf to the inconvenience that initiative calls them to take part in."

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