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ICology
ICology episodes
- Ep #19 - Employee engagement gap
Bev Attfield is the director of tactical marketing for Jostle, a software company focused on connecting employees through a different type of intranet. Recently, Jostle published an interesting white paper and ebook on the Employee Engagement Gap. What they found is that executives and employees have differing view on the status of engagement, creating a gap.
In this episode of ICology, Bev talks about the researching and findings from this report they worked with Brian Solis on. It's a new way of looking at employee engagement for those who are tired of seeing the same statistics over and over.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
41 min - Ep #18 - Importance of trust in internal communication
Nick Howard is the executive director of Edelman Employee Engagement. Every year, Edelman publishes its Trust Barometer, a global study asking respondents how much they trust the four institutions of government, business, nongovernmental organizations and media to do what is right.
In this episode of ICology, I discuss with Nick about the new trends they are seeing in 2016, but also the impact it has on internal communications. While the Trust Barometer is not a communication study per se, there is a lot for communicators to pick up on.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
35 min - Ep #17 - Digital workplace in healthcare
Rachel Butts is the Digital Strategy Program Manager for Children's Health in Dallas, TX. By trade, Rachel is a communicator but has recently taken on a new role as the organization has moved into the digital workplace. She's passionate about taking care of the people who take care of their patients. She bridges the gap between the technology being deployed and the people who use it.
In this episode of ICology, she shares some her biggest challenges and successes in her role, along with the omnichannel approach she uses for internal communications success.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
32 min - Ep #16 - The Future of Work
Smart companies are investing resources in the customer experience. But even smarter companies understand that the employee experience is the bedrock of the customer experience. Jacob Morgan is at the forefront of this conversation. Jacob is an author, speaker and futurist. But perhaps more important to this conversation, he is the co-founder of The Future of Work Community, a brand council of forward-thinking organizations.
In this episode of ICology, Jacob talks about his recently created the Employee Experience Equation. It's a helpful model to help those not only understand the employee experience but also the important/critical elements.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
32 min - Ep #15 - Make your meetings more engaging
Kristin Hancock is the Manager of Communications for the College of Registered Nurses of Manitoba. She also serves on the Program Advisory Board for the IABC World Conference. There are a lot of communication managers out there but few that are true leaders. Kristin is one of these leaders.
In this episode, hear how Kristin conducts her weekly staff meetings to improve the employee experience. And the lessons learned are ones that any manager can use to enhance staff meetings that might have become boring and dry. Maybe it's not the staff meetings are boring but the content or the person leading them. Kristin discusses this and her unique approach.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
37 min - Ep #14 - State of the Internal Comms SectorSimon Wright is the owner of Gatehouse, a London-based internal communications agency. They help organizations, leaders and managers engage, motivate and inspire their people. Very recently, they released their State of the Sector 2016. In its eighth year, the State of the Sector is the definitive survey of the internal communication and employee engagement landscape. And it's completely free to download.In this episode of ICology, Simon discusses some of the key findings in this year's report, along with a few inconsistencies that are reported by communicators. For example, many communicators cite the importance of training managers to be better communicators, however, few have any plans to do so. You can follow Simon on Twitter at @gatehouseSW and the agency at @gatehouse.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
37 min - Ep #13 - Internal communication in hospitality
Natalie White is the Senior Manager of Brand & Integration for Hampton at Hilton Worldwide. Natalie spoke at the 2015 IABC World Conference and shared great examples of communication challenges AND solutions they face at Hampton by Hilton. These are challenges that are invisible to customers but ultimately impact the customer experience.
In this episode of ICology you'll hear Natalie talk about the channels and tactics they use to bring Hamptonality to their hotel staff.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
39 min - Ep #12 - Nonprofit internal communication
JoEllen Saeli-Lane is currently the internal communications director for CARE, one of the world's largest nonprofits. Very few think about the role of IC in nonprofits, and probably even fewer nonprofits have someone dedicated to the role.
In this edition of ICology, hear JoEllen talk about some very not-so-obvious challenges she has as a communicator when her audience is scattered around the globe. She has to think about obstacles that few communicators do.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
38 min - Ep #11 - Change communication
Priya Bates is the President of Inner Strength Communication, a Toronto-based agency that focuses on engagement, branding and training from the inside out.
In the episode of ICology, Priya shares her insights on the role communicators should play with change. It may be a bit cliché, but "change is inevitable" and communicators must be ready to help its organization through change. Change comes in many flavors and communicators need to have a healthy appetite.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
33 min - Ep #10 - IC and crisis communication
Paul Barton is a communicator by trade, but is also an educator, an author and one hell of a guitar player. His communication stops include Avnet, Hawaiian Airlines and Petsmart. Paul is also the author of "Maximizing Internal Communication."
In this episode of ICology, we focus on crisis communication. While it's never something communicators want to happen, being prepared for a crisis is crucial to a company's success. We talk about strategies and approaches communicators can take to respond positively during a crisis. As Paul says, "Communicators need to be at their best when things are at their worst."Follow Paul on Twitter at @paulbartonabc.Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.
38 min
About ICology
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If internal comms is your passion, ICology is your podcast.