“We provide a service that's based here in North America that's provided with experts that provide our result in improvement to MPS scores, fulfillment, whether that's sales, whether that's customer service, whether that's collection work,” says Integrated Financial Technologies (IFT) president Tod Chisholm. “And what that does is we can represent your brand with confidence, whether that's scripting, whether that's the tool. And then we can also implement things when there is a disruption, when there is a change, whether the customer satisfaction has taken a turn further down, we can step in and provide services at a higher level that result in better outcomes for you and the customers.”

At this year’s MSP Expo, Todd’s message was that his services represent a simple add on service that MSPs can offer. “We’re a turnkey solution, really. So if you think of a call center operation or a business process outsourcer, which is effectively what our business is, in a modern environment, it's all cloud based, you, without having to understand that business, without having to do the implementation without having to, you can refer our partnership and we bring those services to your clients.”

Visit https://www.iftsolutions.com/

About Integrated Financial Technologies

Integrated Financial Technologies (IFT) is a market leader in delivering efficient, reliable, and secure back-office solutions to companies across North America. Based in Vancouver, IFT's unique combination of deep expertise and robust technology enables the company to provide a multitude of services in sales, collections, reporting, and customer care. IFT's North American-based agents are fully trained in financial services processes and a host of service-related industries, and adhere to strict data privacy and security mandates. Their services enable customers to increase revenue, lower operating costs, and improve customer service-without incurring added overhead. For more information, please visit www.iftsolutions.com.