That's right, this week Glenn shares the mic with the leader of IHG here in the Americas. They discuss everything you need to know about what the company is up to, and how Elie Maalouf sees IHG fitting into the bigger hospitality business. Kimpton, Holiday Inn, Hotel Indigo are all touched on, and Glenn again shows his unyielding love for EVEN hotels.

Glenn also shares his views regarding how hoteliers must reframe their understanding of hotel guests. Guess what? They aren't at your hotel because of your hotel. A critical insight that makes all the difference.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to to [email protected].

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/