November 30, 2015

ILTACON 2015 Recap: Shared Practice Metrics for Law Firms and Legal Departments, Now and In 2020 - Brenton

25 minutes

Description: Join us for a continued discussion on metrics and their

uses in both law firms and legal departments to illustrate value. Not

simply a matter of profitability versus efficiency, there are a variety

of perspectives to consider in determining the best methods and

benchmarks for every department and firm to utilize in creating,

sustaining and even growing a successful relationship.

From the original ILTACON 2015 session description: Law departments are

starting to run like businesses, with that comes an increased emphasis

on measuring performance against business goals. Collaboration in the

development of shared metrics is essential to drive effective

relationships and best-in-class legal operations. How can law firms and

legal departments work together to promote mutually beneficial

technology and metrics? What data points do law departments and firms

care about now; what will they care about in 2020?

Speakers:

John "Jack" Thompson is the Supervising Technology

Project Manager for UPS Corporate Legal Department Operations. He is a

specialist in implementing legal software applications and developing

process improvement programs for operational efficiencies with corporate

legal departments, utilizing Six Sigma methodologies for effective

change management. Besides technology implementations and information

management projects, Jack has developed legal cost and efficiency

analytic models for corporate counsel to harmonize workflow metrics with

law firm business partners, generating improved relationship management

and cost savings efficiencies. Previously, he was a legal operations

manager with Purdue Pharma, LP for over 10 years, specializing in

matter/spend management operations, IP asset management, contract system

and process management, and e-discovery project management. Jack is

currently the ILTA Program Council member for corporate and government

legal department relationships, and has contributed to several knowledge

sharing initiatives, including panels and publications sponsored by

ILTA and ACC.

Connie Brenton is Chief of Staff and Director of

Legal Operations at NetApp Inc., where she has created an innovative and

best-in-class legal department. Since she joined the company, the legal

department has been the recipient of three IC10 Innovation Awards,

named Best Legal Department in 2014 and recognized as an ACC Value

Champion. Previously, Connie served as managing counsel at Oracle,

supporting a 300-person global legal organization, and was the senior

director, deputy general counsel and chief of staff to the general

counsel at Sun Microsystems. She actively contributes to the legal

operations community, is a founding member of the Bay Area Corporate

Legal Operations Consortium (CLOC) and writes a technology column for

InsideCounsel. Connie was selected as one of 100 Women of Influence in

Silicon Valley in 2014, was named one of the top 10 Deputy General

Counsel in 2012, and in June 2015 she was recognized as Legal Department

Manager of the Year.

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By ILTA - International Legal Technology Association

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