IMPACT

I am super excited to share today's episode with you all. This week, I am joined by none other than Susan Bratton! Our entire conversation today is all about how we can reclaim our relationship with sex — whether that be with ourselves, our partner/s, or both. Suffice it to say, this is a rather juicy episode.

As an intimacy expert to millions, a champion and advocate for all those who desire intimacy, a publisher of heart-connected lovemaking techniques, and a best-selling author and publisher of 34 books and programs, Susan shares everything that you need to know to begin your journey in activating more pleasure in your life. She shares the actionable steps we can take to connect with our bodies on a deeper level than we ever have before, how we can have more gratifying sexual pleasure, and offers key guidance around toys, expanded orgasm, and understanding your personal pleasure.

This truly is an episode for people that want to fight for their sex life and reclaim their sexuality — so if that's you, stay tuned! Susan truly has a lot to offer you in this conversation.

Key Takeaways:

[1:15] All about today's exciting episode with Susan Bratton!

[2:37] Welcoming Susan to the podcast!

[3:17] Susan shares about her career journey, why she is so passionate about YOUR passion, and why she calls herself an "Orgasminaut"!

[9:58] Why you should not delay your pleasure — no matter how busy you are or how many kids you have! Are you fighting for your sex life?

[12:40] Yes — you can schedule out your sex life!

[14:26] Susan's weekly orgasm challenge and the power of learning new pleasuring techniques.

[15:56] The difference between how men need to have sex vs. how women need to have sex.

[26:23] The imperative connection between orgasm and pleasure, and our nervous system.

[31:10] Does anything change with a sexual relationship post-vasectomy?

[31:45] What an "expanded orgasm" practice looks like, and how we can achieve an extended orgasm as women.

[37:28] How men can achieve an expanded orgasm and the key difference between ejaculation and orgasms.

[40:53] The role that toys play in our sex life and Susan's top toy recommendations.

[46:38] Susan's favorite position.

[48:03] Using sex toys is not "failure" — it's simply a tool for enhancing your experience!

[50:24] Susan's key-performance indicators!

[54:27] Where to access Susan's resources and education online!

[55:02] Thanking Susan for joining the podcast!

Mentioned in This Episode:Fun Factory — Miss Bi

Fun Factory — Lady Bi

Womanizer Duo

Hot Octopuss — Kurve

Hot Octopuss — Pulse Duo Lux

Fun Factory — Nos

Joylux — vFit Gold

femiWave

O-Shot

Phoenix Her

More About Susan Bratton

Susan Bratton, "Intimacy Expert to Millions💋" is a champion and advocate for all those who desire intimacy and passion their whole life long.

She is co-founder and CEO of two corporations: Personal Life Media, Inc., a publisher of heart-connected lovemaking techniques and bedroom communication skills, and The20, LLC., a manufacturer of organic and botanical supplements that enhance sexual vitality.

A best-selling author and publisher of 34 books and programs including Sexual Soulmates, Relationship Magic, Revive Her Drive, Ravish Him, Steamy Sex Ed™, The Passion Patch, Hormone Balancing, and Hot To Trot.

Susan has been featured in the New York Times and on CNBC and the TODAY show as well as frequent appearances on ABC, CBS, The CW, Fox, and NBC.

You can find The Susan Bratton Show® at BetterLover.com, her personal shares on Instagram @susanbratton, and her lust-for-life supplements, FLOW and DESIRE at The20Store.com.

Connect with my Guest:

Websites: SusanBratton.com, PersonalLifeMedia.com, The20Store.com & BetterLover.com (Be sure to follow along to learn more about the different types of orgasms!) Visit ArousalSecrets.com for a free video and ebook diving deeper into how female orgasm can scale exponentially to create greater pleasure and connection to oneself and lovers, informing your personal power and passion.

Social Media: Instagram @SusanBratton, Twitter @SusanBratton, Facebook @TrustedHotSexAdvisorToMillions, Youtube BetterLover & Linkedin @SusanBratton

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

If you're feeling brave, head on over to our Facebook or Instagram page and let us know: "What are you doing to reclaim your sexuality or sex life individually or with your partner/s?" We would love to hear from you!

Today we have an incredibly important episode. My guest is the founder of Post Betrayal Transformation (PBT) Institute; a holistic psychologist; and a health, mindset, and personal development expert. She's been on FOX, CBS, The Dr. Oz Show, TEDx (twice), and more. She is also the best-selling author of the book, The Unshakable Woman: 4 Steps to Rebuilding Your Body, Mind, and Life After a Life Crisis, and her newest book, Trust Again: Overcoming Betrayal and Regaining Health, Confidence, and Happiness.

Dr. Debi Silber is an incredible leader when it comes to understanding the psychology, physiology, and mindset that we need to be able to approach the idea of betrayal.

In this episode, Debi shares her own life experience with betrayal, the five stages of betrayal that you should know about, and the one stage of betrayal in particular where we all get stuck: the stage that prevents us from healing, moving forward, and living a life with meaning.

This conversation was truly enlightening and I cannot wait for you all to tune in to hear Dr. Debi Silber's wisdom.

Key Takeaways:

[1:03] About today's episode with the incredible Dr. Debi Silber!

[2:47] Welcoming Dr. Debi Silber to the podcast!

[3:13] Debi shares her story and what led her to the work that she is doing in this world.

[4:48] What is betrayal?

[6:40] What happens physiologically when you get betrayed? Debi shares how betrayal shows up in us emotionally, physically, and mentally.

[9:56] Are some people more susceptible to the symptoms of betrayal?

[11:12] The difference between betrayal and grief, and an intro to the five stages of betrayal.

[12:24] The five stages of betrayal.

[17:14] How do we move through these five stages of betrayal? What is stopping us?

[18:32] Debi shares what happened for her when she moved through the five stages of betrayal and came out the other side.

[19:46] What conversations does Debi have with her children regarding betrayal? What has she taught them about it?

[22:13] How can you recognize if you haven't healed from a betrayal? And what are the first steps you could take to heal?

[23:41] How to differentiate between having healthy boundaries vs. having trust issues.

[25:44] What are some of the commonalities of those who lean into the experience of healing from betrayal as opposed to letting it define who they are.

[27:18] Debi shares the third groundbreaking discovery she made with regards to changing how long it takes to heal.

[28:30] Debi shares a universal message on those currently experiencing betrayal in today's world.

[33:40] Debi's key performance indicators!

[35:16] Where to learn more about the work Debi is doing in this world.

[35:40] Thanking Dr. Debi Silber for joining The Entrepology Podcast!

Mentioned in This Episode:

The PBT Institute

IMPACT LIVEs — November 18th‒21st, 2021

More About Dr. Debi Silber

Dr. Debi Silber is the founder of the Post Betrayal Transformation Institute and is a holistic psychologist; a health, mindset, and personal development expert; the author of the #1 bestselling book, The Unshakable Woman: 4 Steps to Rebuilding Your Body, Mind, and Life After a Life Crisis; and her most recent book, Trust Again: Overcoming Betrayal and Regaining Health, Confidence, and Happiness.

Her recent Ph.D. study on how we experience betrayal made three groundbreaking discoveries that changes how long it takes to heal. In addition to being on FOX, CBS, The Dr. Oz Show, TEDx (twice), and more, she's an award-winning speaker, coach, and author dedicated to helping people move past their betrayals as well as any other blocks preventing them from the health, work, relationships, confidence and happiness they want most.

Connect with my Guest:

Website: ThePBTIinstitute.com

Social Media: Facebook & Instagram @debisilber

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Do you think you may be struggling with post-betrayal syndrome? Take the free quiz over on Dr. Debi Silber's website at ThePBTIinstitute.com/Quiz to learn more.

Tweetables:

"If anything is going to have you wake and realize what matters, it's losing everything that matters." — Dr. Debi Silber

"I studied betrayal; what holds us back, what helps us heal, and what happens to us … when the people closest to us lie, cheat, and deceive. That study led to three groundbreaking discoveries which changed my health, my business, my family, and my life." — Dr. Debi Silber

"I define [betrayal] as the breaking of a spoken or unspoken rule. And every relationship has them. The more you trust and the deeper you depend on them, the deeper the betrayal." — Dr. Debi Silber

"We've all been taught that time heals all wounds and I have proof that that is not true."

— Dr. Debi Silber

"There are five stages [of betrayal] that we will go through from the place of walking in with symptoms of post-betrayal syndrome to that … completely healed state called post-betrayal transformation." — Dr. Debi Silber

"We even know what happens physically, mentally, and emotionally at every one of those stages [of betrayal] and what it takes to move from one stage to the next. Most people … are stuck in stage 3 … — and transformation doesn't even begin until stage 4!" — Dr. Debi Silber

"Unless we can imagine something other than what we currently experience, we're stuck." — Dr. Debi Silber

Today I am super excited to delve into a subject that falls smack dab in the middle of mindset, body, and entrepreneurship. This subject is the epitome of what it means to study and look at entrepology… and that is burnout.

As entrepreneurs and business owners, we've all experienced burnout at least once in our lifetime. And what's really exciting about my two guests today is that they are absolute experts on all things burnout and even have a framework for it that can help all of us recognize where we are on the trajectory to burnout… and reverse it before we completely crash.

Dr. Erin Wiebe and Dr. Destiny Spurrell are the founders of the incredible organization, Soul Spark Sisterhood! And together in this episode, they're going to completely turn your perspective of burnout on its head and give you what you need to know to stay out of it for good. They outline the characteristics of each of the four phases that lead to burnout, the ways that burnout impacts you both mentally and psychologically, and share what you can do to increase your resiliency in the face of stress.

No one is exempt from a phase of burnout and understanding where you are on the scale of burnout is exactly what you need to know in order to stay out of it for good. I cannot wait for you all to tune in and have some incredible knowledge dropped your way!

Key Takeaways:

[:57] About today's episode with my two fantastic guests, Dr. Erin Wiebe and Dr. Destiny Spurrell!

[2:54] Welcoming Doctors Erin Wiebe and Destiny Spurrell to The Entrepology Podcast!

[3:47] Destiny Spurrell introduces the topic of burnout and shares a bit about who she is and her background in this space.

[4:35] Erin Wiebe shares about herself and her background, as well!

[5:18] How do we actually know when we're quickly approaching burnout?

[6:29] The "alarm phase" (phase #1) of burnout and why it actually feels really good to be in that place as an entrepreneur… and when it becomes a problem.

[9:40] Phase #2 of burnout: the "compensation phase."

[11:09] How long can we exist in the compensation phase?

[13:25] Hidden positive reinforcements that keep us in these phases of burnout.

[14:31] Phase #3 of burnout: the "exhaustion phase."

[17:07] How your health is impacted by burnout and what we can do to combat the symptoms of phase #3.

[21:24] Phase #4 of burnout: the "adaptive phase"… and why we actually want to hang out in this place!

[22:30] How we can identify which of these four phases we are actually in.

[23:59] How can we learn how to stay out of the exhaustion phase of burnout?

[26:17] What steps we can begin to take to move out of a place of burnout.

[27:36] Where adrenals and adrenal fatigue fit into the puzzle that make up burnout.

[28:31] Why burnout physiologically happens and how we can get to the root cause to truly treat it.

[31:29] What happens when we're in a state of alarm.

[32:18] Dr. Destiny Spurrell's and Dr. Erin Wiebe's key performance indicators!

[39:38] Where to learn more about what the Soul Spark Sisterhood is all about!

[40:42] Thanking the doctors for joining us today!

[40:58] Key lessons from today's conversation.

[42:38] All about our upcoming event, IMPACT LIVEs.

Mentioned in This Episode:

Soul Spark Sisterhood

"What you do every day matters more than what you do once in a while." — Gretchen Rubin

Tony Robbins "The 2-Millimeter Rule"

We Are All Perfectly Fine: A Memoir of Love, Medicine and Healing, by Dr. Jillian Horton

Never Split the Difference: Negotiating as if Your Life Depended on It, by Chris Voss with Tahl Raz

IMPACT LIVEs — November 18th‒21st, 2021

More About Doctors Destiny Spurrell and Erin Wiebe

Destiny Spurrell and Erin Wiebe are both wives, mothers, naturopathic doctors, and co-founders of Soul Spark where they move ambitious female entrepreneurs from burnout to soul sparked by rebuilding energy of body, mind, and soul.

Erin's obsessive curiosity to understand the dance of women's hormones combined with Destiny's relentless quest to understand our relationship to our Mind & Soul has created a powerful and truly holistic approach.

Destiny is a recovering approval seeker. Her superpower is listening deeply and helping women uncover the truth of their wise woman that lies within. Destiny uses her EQ superpower at home as the chief space holder for her three boys who are 9, 7, and 4.

Erin is a self-proclaimed recovering perfectionist. When she is not working in her clinical practice supporting healthy hormones in women, she can be found at home where her role is chief nutrition optimizer and cuddler extraordinaire for her son who is 7, and daughter who is 2.

Their philosophy is: when a woman lives attuned and aligned to her body, mind, and soul, she is unleashed to live with energy and confidence.

Connect with my Guests:

Websites: SoulSparkSisterhood.com & ErinWiebe.com

Social Media: Facebook @SoulSparkSisterhood, Instagram @SoulSparkSisterhood Instagram @DestinySpurrell & Instagram @DrErinWiebeND

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Take the burnout quiz on SoulSparkSisterhood.com to find out where you are on the burnout scale and start your journey to soul-sparked energy!

Tweetables:

"A lot of people equate burnout with exhaustion and that's just a piece of burnout; it's a stage of burnout. … There's a progression. We don't just wake up one morning and go, 'I'm exhausted … I have no idea where this came from.'" — Dr. Erin Wiebe

"We need cortisol in order to feel alert and have a … normal circadian rhythm. But, in the exhaustion phase [of burnout], we have a … very low cortisol response. So, as the demands … compound, and we require the ability to adapt to stress, we aren't able to." — Dr. Erin Wiebe

"[With burnout], we start to feel less impassioned by the things in our life that usually light us up … like our work. We start to feel resentment towards the things in life that we actually love and value." — Dr. Erin Wiebe

"No one is exempt from a phase of burnout. And understanding where we are on that scale is exactly what we need to know to stay out of it for good." — Dr. Destiny Spurrell

"To truly be empowered in burnout we need to be able to recognize, earlier, where we are, or, to be able to value our experience when we get to that spot." — Dr. Destiny Spurrell

"When you're in the exhaustion phase [of burnout], you might not be able to execute a massive lifestyle change or … a drastic shift. … But these 1% shifts that we can tangibly access with … consistency … [are] how we can … make a difference over time." — Dr. Destiny Spurrell

"You can't do all of the things. You need to recognize where you are. Place value on where you are. And be real about what your access point is right here and now." — Dr. Destiny Spurrell

Every once and a while you come across these people that are incredibly gifted at taking — what could be — a very complex idea and making it super simple to both understand and implement. One of the things that I love about my guest today, Shae Leonard, is that she does exactly this over and over again with her clients — and she definitely does it today in our conversation!

Shae Leonard is a Physician Assistant, practicing out of the U.S. And in this episode, she shares with us her story of how she found functional medicine and has moved into the space of, what I like to call, health freedom. She breaks down her top five simple and impactful interventions that any one of us can put into place with respect to our health. She also paired them with the tools and steps that you can leverage to make them easy to implement in your life, regardless of your lifestyle.

If you are looking to re-evaluate the choices that you are making with your health as we all begin to transition into this next year, I promise that Shae has got your back in this episode!

Key Takeaways:

[1:24] About today's episode with Shae Leonard.

[2:55] Welcoming Shae to the podcast!

[3:40] Shae shares her personal story, background in this space, and why she is so uniquely positioned to speak about this topic today!

[7:55] The difference between traditional medicine and functional medicine, and why functional medicine made the difference in Shae's personal healing journey.

[9:43] My personal story of finding functional medicine and how it made a difference in my life.

[11:56] A red flag to pay attention to when you are working with someone to improve your health.

[12:34] Shae's #5: Switch to non-toxic products and reduce your overall day-to-day exposure to toxicity.

[16:30] Shae's #4: Reduce caffeine and alcohol consumption.

[19:41] Shae's #3: Good sleep hygiene.

[22:00] Shae's #2: Increase whole foods and avoid inflammatory foods.

[23:57] Shae's take on when clients say, "I ate ______ when I grew up and I'm just fine."

[27:00] What needs to change in the system so that we're having these important conversations around health with parents and their children?

[29:33] What the "line of fine" is and the opportunity for health across that line.

[30:48] Shae's #1: Mindset.

[36:42] Shae's key performance indicators!

[41:55] Where to learn more about the work Shae is doing in the world!

[42:26] What I loved about today's episode with Shae Leonard.

Mentioned in This Episode:

Shae Leonard

"Trends in Diet Quality Among Youth in the United States, 1999-2016" | JAMA Network

90 Seconds to a Life You Love: How to Master Your Difficult Feelings to Cultivate Lasting Confidence, Resilience, and Authenticity, by Joan. I. Rosenberg

IMPACT LIVEs — November 18th‒21st, 2021

More About Shae Leonard

Shae grew up in Artesia, NM, and earned her Bachelor of Science in Biology from Lubbock Christian University. Upon completion, she obtained her Masters in Physician Assistant Studies at Texas Tech University.

She practiced in allergy and immunology, medical aesthetics, and integrative psychiatry. Shae practiced integrative and conventional psychiatry as a PA-C in the state of Texas for nearly five years. Her experience in psychiatry as well as her personal health journey led her to seek alternative, functional healthcare methods for herself and her patients.

Connect with my Guest:

Websites: ShaeLeonard.AspireBuilder.com

Social Media: Facebook & Instagram

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Shae is the perfect example of the type of practitioner that we get the opportunity to work with and spend time with at our annual event, IMPACT LIVEs. Some incredible people will be joining us for this virtual event on November 18th‒21st, 2021. If you're interested in impacting people's lives you're definitely going to want to join us. You can secure your ticket online at IMPACTLIVEsEvent.com. We'll see you there!

Tweetables:

"Reducing caffeine and alcohol I have honestly seen be a really big game-changer — especially in the initial steps of healing." — Shae Leonard

"We need to send [our body] all the right signals [to get to sleep] and we just don't. We've got all the lights on, we're watching a crime drama … We just do not tell our body it's safe to sleep." — Shae Leonard

"If we want energy and we want to feel fueled, and we want to have proper mood resilience, we have to eat whole foods. Our body just functions on them. That's it. It does not function on the modern food we're trying to consume." — Shae Leonard

"Just start enjoying and allowing yourself to feel those positive emotions. Visualize it. Spend that time day-to-day training your brain. We have to do it every day. We can't just have meditation once a month or once a year and expect our brain to respond well" — Shae Leonard

"[Learn] to shift that perspective and lean into the discomfort … get to failure quicker. … Don't be afraid of it. Just learn that it's a part of the process. … You can act, learn, and adjust through [it] and keep moving." — Shae Leonard

"[Pushing] through those fears and limiting beliefs … was a game-changer for me." — Shae Leonard

Today I am taking you through a framework that I have been working on for the better part of the last five years. This framework encompasses and represents what Entrepology truly is all about — the investigation and study of what it takes to be a high-performing entrepreneur — where I've found that the confluence for this existing is in understanding and breaking apart the mindset of what drives people to create, their capacity to take risks, their health, and of course their inherent entrepreneurial skills that bring it all together.

What I am taking you all through today is a list of eight categories of things that, together, encompass the "Entrepology Life System" (or ELS for short). All of these pieces are important considerations that we need to be aware of and have in balance that will help enable us to live a successful, fulfilling life.

Key Takeaways:

[:42] About today's solo episode about the "Entrepology Life System."

[4:38] About my upcoming 5:00 a.m. project and how it ties into this conversation.

[5:20] I'm interested in hearing from you! Let me know your thoughts on these eight categories or if you think there are more categories to add over on my Instagram @DrMeghanWalker!

[5:40] Element #1: Knowing your purpose or having a sense of purpose.

[9:00] Element #2: Having clarity around understanding the impact that you want to have in the world.

[10:17] Element #3: Income, finances, and time.

[12:56] Element #4: What are you doing to tend to your growth?

[14:58] Element #5: Making space for your relationships.

[18:09] Element #6: What experiences do you want to have in your life?

[20:28] Element #7: Your health.

[22:48] Element #8: Your legacy (financially, intergenerationally, and your intellectual property).

[26:45] Summarizing the eight elements of the ELS.

[27:40] More about my upcoming 5:00 a.m. project (the Entrepology Planner) and how to stay up-to-date on it!

[31:00] Would you be interested in the Entrepology Planner? Head on over to MeghanWalker.com/Podcast; you can download an exclusive version of one of the limited edition copies!

[32:23] What did you think of the ELS? Let me know over on my Instagram @DrMeghanWalker!

Mentioned in This Episode:

IMPACT LIVEs — November 18th‒21st, 2021MeghanWalker.com/Podcast

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

How do you feel about the 8 categories that we went through today? Would you add anything to the list? Let us know over on my Instagram @DrMeghanWalker!

Tweetables:

"Having a fulfilling life [or] winning at life is about more than just how much money you make." — Meghan Walker

"Purpose, in my mind, is the confluence of things we're good at, things we're passionate about, and things that enable us to have a contribution." — Meghan Walker

"Impact is different from your purpose. You can get up every single day and live your purpose, but then the question is: What type of impact do you want to have? Are you having the impact that you want to be having?" — Meghan Walker

"Impact is where our purpose gets to come to life. It's the tangible results of that purpose." — Meghan Walker

"When you're clear on the things that you want in each of these categories, you're also clear on the things you're willing to cut out. … This is your life. This is your opportunity to build things with intention." — Meghan Walker

"There isn't one particular area that is necessarily more important but there also isn't one particular area that we can do without." — Meghan Walker

Title: Body: You Can Live and Thrive with Cancer — This is How with Dr. Lori Bouchard, ND

Description:

Today I am joined by an incredible naturopathic doctor, Lori Bouchard! Lori has dedicated most of her career over the last 12 years to working with patients with cancer. But she doesn't help simply manage their care; she helps them build a life that enables them to thrive and co-exist with cancer.

A large portion of Lori's work is to change her patients' perspectives on what it means to have cancer, live in a meaningful way, and add health despite simultaneously managing a disease. Lori truly has an incredible approach and holistic capacity to look at health in the face of a disease that is going to touch all of us in some capacity throughout our lives.

In this episode, Lori shares how to live your best life with cancer, what you can do today to take measures toward preventing cancer (especially if it runs in your family), how she helps her patients co-exist and thrive alongside cancer, her philosophy around taking an integrative approach with the management of cancer, and how epigenetics play a massive role in this entire conversation.

Key Takeaways:

[1:09] About today's episode with Lori Bouchard.

[2:10] Welcoming Dr. Lori Bouchard to the podcast!

[2:48] Lori shares her background and personal story.

[6:52] What Lori has witnessed with removing obstacles in a body that is co-existing with cancer.

[10:05] Lori's philosophy around an integrative approach to the management of cancer.

[11:42] Has Lori found oncologists that would be open to working with Lori through this integrative process of managing cancer? What is their experience with this integrative approach?

[12:49] How Lori recommends that patients approach the conversation of taking an integrative approach with their oncologist.

[14:48] The challenge with moving toward the root cause.

[15:11] Key advice for taking back your authority and not compromising your health.

[15:27] What is epigenetics? How does it relate to cancer and cancer risks?

[18:53] The mitochondria: what they are, what they do, and their role in cancer.

[20:10] Why do some people that seemingly are so healthy still get cancer?

[21:38] The key pillars you can begin to put into place today if your family has a history of cancer.

[22:02] Why the decisions you make every single day are of paramount importance.

[24:10] Alcohol and its contribution to cancer risk.

[26:13] Lori shares what it looks like when she works with patients in helping them to co-exist and thrive alongside cancer.

[29:57] Lori's key performance indicators!

[32:23] Where to learn more about Lori and the incredible work that she is doing in the world.

[32:53] Thanking Dr. Lori Bouchard for joining us today!

[33:07] What I loved about today's conversation with Lori.

[35:21] All about our upcoming virtual event, Impact LIVEs!

Mentioned in This Episode:

Dr. Lori Bouchard — Visit to access Lori's book, Cancer Doesn't Own You — 160 Ways to Boost Health and Beat Cancer Daily, for only $1!

A Return to Love: Reflections on the Principles of "A Course in Miracles," by Marianne Williamson

IMPACT LIVEs — November 18th‒21st, 2021

More About Dr. Lori Bouchard, ND

Dr. Lori Bouchard is an author, an entrepreneur, and a licensed Naturopathic Doctor. Inspired by her mother's vibrancy and knowledge in natural medicines, Lori knew from a young age she would enter the healthcare field. She completed her Degree in Health Science at Western University prior to completing her Doctorate in Naturopathic Medicine, a four-year full-time program at the prestigious Canadian College of Naturopathic Medicine in Toronto.

Lori is also the author of, Live Longer and Stronger with Breast Cancer, endorsed by U.S. Presidential candidate and 4 times NY Times best-selling author, Marianne Williamson. This book is a step-by-step guide to help women fight their cancer more effectively. She is the owner of Oakville's most innovative naturopathic healing center, Inside Health Clinic, which has been helping men and women reverse complicated diseases, such as Lyme, chronic fatigue, Hashimoto's, and infertility, for over a decade.

Lori is registered through the College of Naturopathic Doctors Ontario, as well as a member of the Ontario Association of Naturopathic Doctors (OAND), Canadian Association of Naturopathic Doctors (CAND), and the Oncology Association of Naturopathic Physicians.

Connect with my Guest:

Websites: IHClinic.ca & DrLori.ca — Visit to access Lori's book, Cancer Doesn't Own You: 160 Ways to Boost Health and Beat Cancer Daily, for only $1!

Social Media: Facebook & Instagram

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

My underlying core belief in life and all that I do as an entrepreneur is that when people have their health, they can change the world.

The conversation that we had today with Dr. Lori Bouchard was incredibly enlightening and important. What were your key takeaways from this episode? Let us know over on my Instagram @DrMeghanWalker!

Tweetables:

"Your destiny [isn't cancer.] There are so many things that you can do to take a hold of how the environment is playing a role in turning [certain] genes on and off." — Lori Bouchard

"[Cancer] is 5-10% genetic ... but then really 90% of it is the epigenetic part to the story – what we choose to eat every day, what toxicities we are around, even the people that we hang out with. If we are around really toxic, negative people, that is just as bad for our health vs someone who eats Big Macs every day." — Lori Bouchard

"We all have cancer cells. That's the reality of it. … So we have to look at how our immune system is focusing and getting rid of these abnormal cells every single day." — Lori Bouchard

"[My] mission [is] to help people realize our [bodies are] phenomenal and amazing. My purpose is really spreading that message and helping people realize how powerful they are." — Lori Bouchard

Today we are talking about one of my most favorite things to discuss — how to be an audacious woman! One of the key qualities that I've noticed that distinguish entrepreneurs who are absolutely killing it from those who say they've "already tried everything" is the willingness to step outside the norm, a willingness to be uncomfortable, and the ability to take bold risks.

My guest today, Chana Ross, is someone whom I deeply respect for her audaciousness, risk-taking personality, and level-headedness. She is definitely no stranger to making bold decisions, stepping into discomfort, and saying, "Hell yes!" when an opportunity comes her way. She is a pelvic health physiotherapist, clinic owner, business coach, podcast host, mother of four, and a pioneer of the virtual practice space.

In this episode, we unpack every aspect of what it takes to be an audacious woman. Chana shares her personal story and career journey, how to know when it is the right time to make an uncomfortable choice, how to live life on your own terms, how to become more decisive and trust yourself, and the key pieces you need to put in place to become more confident, bold, and audacious!

Key Takeaways:

[1:12] About today's episode with Chana Ross.

[2:34] Welcome Chana Ross to the podcast!

[3:30] Chana shares her story and career journey.

[8:00] Chana shares her advice on how to know when it's the right time to make an uncomfortable choice vs. the wrong time.

[11:25] Would Chana say that she is a good decision maker?

[11:57] What informs Chana's ability to make quick decisions?

[13:00] Where did Chana learn the ability to self-authorize to become more decisive?

[14:58] What is audacious behavior? What does it mean to be audacious?

[16:51] If men choose to live life on their own terms, are they being audacious?

[17:17] Why audaciousness is such an invaluable quality.

[19:51] Chana shares about her audacious role models.

[21:58] You can't do everything — and that's okay!

[25:05] Some of the audacious decisions that Chana has made in her own life.

[28:06] When and how did Chana realize she could trust herself?

[29:31] Chana's advice to those looking to become more audacious.

[31:00] Chana's key performance indicators!

[34:13] Where to learn more about Chana Ross and the incredible work that she is doing in this world!

[34:42] What I love about Chana and the conversation that we had today.

Mentioned in This Episode:

Chana Ross's Website

Chana Ross's Instagram

Vital Physiotherapy & Wellness

Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone, by Brené Brown

More About Chana Ross

Chana Ross is the Clinic Director at Vital Physiotherapy and Wellness. She is incredibly passionate about pelvic and women's health and focused on empowering her clients to achieve their health, fitness, and mental health goals.

Chana's interest in women's health developed during her pregnancies with her four beautiful children. She has since completed extensive training in the treatment of pelvic pain, incontinence, pelvic organ prolapse, anorectal disorders, chronic pain, and prenatal and postpartum conditions. She is one of a select number of physiotherapists in Canada with specialized training in labor and delivery and treatment of diastasis recti ("mummy tummy").

Chana also teaches practitioners like you how to provide exceptional virtual care!

Connect with my Guest:

Websites: ChanaRoss.com & VitalPhysiotherapy.com

Social Media: Facebook & Instagram

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Confidence is not a quality that you are simply given; it is always something that is earned. It is a byproduct of two steps: 1) Making the decision to be courageous; 2) As a result of that courageousness, you develop competence. Competence is what gives us that confidence.

Let us know over on my Instagram @DrMeghanWalker what you are doing to take courageous action and earn your confidence! Or, let us know about some of the courageous choices you have made in your life!

Tweetables:

"The reality of making uncomfortable choices, or making choices that are hard, is that you actually don't know if it's the right time or not … the results tell you." — Chana Ross

"I have a rule. It's either a 'Hell yes!' or it's a 'No.'" — Chana Ross

"I really think what's special about [those who are doing amazing things in their lives] is that they are making choices that other people aren't willing to make." — Chana Ross

"Choosing on their own terms is really what makes someone audacious." — Chana Ross

"You need to surround yourself with other people who are willing to make [bold] choices alongside you … in order to be successful." — Chana Ross

"You're truly capable of anything but [you] can't do everything at the same time." — Chana Ross

I am super excited about today's subject matter because it is the ultimate manifestation of what entrepology is all about! My guest today, Dr. Amber Krogsrud, truly hangs out in the intersection of mindset, health, and entrepreneurship — which is what entrepology is all about!

Dr. Amber Krogsrud is a Naturopathic Doctor practicing in California. She is trained in regenerative medicine and something super cool called "peptide therapy." If you haven't heard of peptide therapy already… you're in for a real treat this episode! We're going to be talking all things peptide therapy, biohacking, nootropics, entrepreneurship, and how to get ourselves (as high-performing women) responding and activating physiologically so that we can be our best possible selves every. Single. Day!

I know that you are absolutely going to love this conversation with Amber and I cannot wait for you all to tune in!

Key Takeaways:

[1:29] About today's episode with Dr. Amber Krogsrud.

[2:50] Welcoming Dr. Amber Krogsrud to the podcast!

[3:15] Dr. Amber shares about who she is and how she got into naturopathic medicine.

[6:20] Amber speaks about the busy women that she works with and the common elements she has noticed manifesting for many of them.

[8:56] If estrogen is balanced, does cortisol become less of an issue for women?

[10:04] Amber's recommendations on how we can begin to clear out unnecessary baggage and weight that is causing additional physiological stress on the body.

[13:37] In Amber's practice, she leverages a therapeutic intervention called peptide therapy. She explains what it is and how she uses it.

[16:15] Amber describes the different ways to experience peptide therapy.

[18:23] How Amber would deploy peptides for those in a state of anxiety and overwhelm.

[19:25] Why is peptide therapy not as common of a choice for practitioners?

[20:13] How peptide therapy would fit into an overall picture of therapy and support.

[23:52] Amber shares what the trajectory of care looks like once you begin peptide therapy.

[25:18] How Amber, as a busy entrepreneur, supports herself physiologically to stay at her prime!

[29:35] About Amber's business and her journey to how she's gotten to where she is today.

[33:05] Dr. Amber's KPIs!

[38:40] Where to connect with Dr. Amber and her work online!

[39:35] Thanking Dr. Amber for joining the podcast!

[39:44] Have you been finding value in The Entrepology Podcast? We'd love to read your five-star review over on Apple Podcasts!

Mentioned in This Episode:

Dr. Amber Krogsrud

Becoming Supernatural: How Common People Are Doing the Uncommon, by Dr. Joe Dispenza

A Happy Pocket Full of Money, Expanded Study Edition: Infinite Wealth and Abundance in the Here and Now, by David Cameron Gikandi

More About Dr. Amber Krogsrud

Dr. Amber is a Licensed Naturopathic Doctor at My Bright Wellness and Medical Director for KIYA Longevity and resides in Los Angeles, CA. She is trained in regenerative medicine, detoxification protocols, hormone testing and treatment, bioidentical hormone therapy, peptide therapy, and IV nutrient therapy. She also has a practice in Redondo Beach, CA where she specializes in bioidentical hormones and peptide therapy. Dr. Amber is a member of the International Peptide Society (IPS) and has completed peptide therapy certification training through the American Academy of Anti-aging (A4M).

Connect with my Guest:

Websites: DrAmberND.com & PeptidePlaybook.com

Social Media: Facebook, Instagram, Twitter & YouTube

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Within the realm of natural health, there is a myriad of options that we all have access to! More than ever before, there are so many evidence-informed options that can address the root cause of what is ailing people with respect to their health. Today's conversation with Dr. Amber Krogsrud truly highlighted this.

What did you learn in this episode about peptide therapy? Did you hear any ideas that you may try incorporating into your everyday life? Let us know over on my Instagram @DrMeghanWalker or our free Facebook group, The Entrepology Collective!

Tweetables:

"Estrogen is a huge player in how a woman feels." — Dr. Amber Krogsrud

"I really found myself in this difficult situation where my health wasn't where I wanted it to be and that's actually where I found the peptide therapy. It transformed my health … and I started utilizing it in my practice." — Dr. Amber Krogsrud

"What peptide therapy can really do is support the normal signaling of some of these pathways that … fall off as we age, as we're injured, [and] as we have more stressors on the body." — Dr. Amber Krogsrud

"The more I study medicine, the more I am understanding and drawn to … helping clients with [their] mind-body connection and the power of [their] thoughts [impacting their] physical health." — Dr. Amber Krogsrud

"The reason I … pursued this journey of [becoming] a naturopathic doctor is because [I] love to help people transform their health. … There's this personal responsibility to become … the healthiest version of myself and then teach other[s] to do the same." — Dr. Amber Krogsrud

Today we're talking about something super interesting and that is the nuances of estrogen. Estrogen is one of those hormones that is synonymous with femininity on the 30,000-foot level. But, as we get closer and closer to the ground, what seems like a simple and emblematic hormone for females is actually infinitely more complex than what it first seems.

And what we're beginning to see over time is increased interference from our environment and an increased understanding of the roles that estrogen plays, the different types of estrogen, and what the breakdown products of estrogen have the capacity to contribute towards in terms of health — both good and bad.

This entire episode is all about estrogen; how we need to handle it, how we can harness it, and everything you need to know to make it your friend. Joining me for this conversation is an expert on estrogen, Kate Vasquez! Kate is a Functional Medicine Physician Assistant, Estrogen Dominance Expert, and the founder of Radiant Health. She loves helping women reclaim their health and vitality by uncovering the imbalances in their bodies and helping to empower them to take their health into their own hands! I know that you're going to love this episode and learn A TON of vital information on all-things estrogen!

Key Takeaways:

[1:10] About today's episode with Kate Vasquez.

[2:39] Welcoming Kate to the podcast!

[3:27] Kate shares why this particular arena of women's health is something she is especially invested in.

[5:05] What we'll be specifically discussing with regards to estrogen in this conversation.

[6:56] What estrogen dominance means.

[8:03] Conditions and side effects we need to be aware of when it comes to estrogen dominance.

[9:15] What really happens when you're prescribed a birth control pill to manage and balance out your hormones.

[10:33] The tools that Kate is using to investigate estrogen dominance in the patients that she works with.

[13:44] Estrogen physiology 101 and the key players in your regular, 28-day menstrual cycle.

[15:53] Changes you might see to your menstrual cycle that indicate estrogen dominance.

[19:19] Why does estrogen dominance happen? What are the factors that contribute to it?

[22:44] When Kate is working with a patient that is experiencing estrogen dominance, what approach does she take?

[24:08] Is estrogen dominance impacting the population of women who are having infrequent, irregular, or no menstrual cycles? How does Kate assess this?

[27:51] How to leverage your cycle in terms of business, performance, and more!

[36:20] Kate's key performance indicators!

[39:59] Where to find Kate and her amazing work online!

Mentioned in This Episode:

Your Radiant Health (Kate Vasquez's Website)

As a Man Thinketh, by James Allen

Estrogen is a B*tch, by Kate Vasquez

More About Kate Vasquez

Kate Vazquez is a Functional Medicine Physician Assistant, Estrogen Dominance Expert, and founder of Radiant Health. Alongside her husband, she loves helping women reclaim their health and vitality by uncovering the imbalances in their bodies from gut health to hormones and helping them to create a life by design that they love living, leaving them empowered to take their health into their own hands.

After working with many women and her personal health issues, Kate discovered many factors that were contributing to debilitating symptoms that were affecting the quality of our lives. She created an online course, The Estrogen Reset, to create awareness of this issue, so women can learn how to naturally balance their hormones and work with their cycles to enjoy happy periods. She is also on a mission to teach women how to reconnect to themselves within, use their cycle as their superpower, and really tap into their feminine energy at their highest level.

Connect with my Guest:

Website: YourRadiantHealth.com

Social Media: Facebook & Instagram

Book: Estrogen is a B*tch, by Kate Vasquez

"The Estrogen Reset Course" — Use code Entrepologist for $50 off!

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

What did you learn about estrogen today? How will you be leveraging this knowledge going forward? Let us know over on my Instagram @DrMeghanWalker or our free Facebook group, The Entrepology Collective!

Tweetables:

"I … realized the reason why women are suffering every month with PMS symptoms is because of the hormonal imbalance that doesn't get addressed. And of course, in conventional medicine, it's treated with birth control. Because that's definitely not the answer. — Kate Vasquez

"There are a lot of disorders and conditions associated with estrogen dominance that women aren't aware of, such as endometriosis, adenomyosis, PCOS … breast cancer. … [Women] are not aware because we put these labels on them and they're treated a certain way." — Kate Vasquez

"A lot of women will ask me, 'Well, does my period start the cycle? Or is it at the end of the cycle?' So it's really important that we … educate women because the menstrual phase is the start of the cycle. So day one of your period is day one of the cycle." — Kate Vasquez

"We have the power to create health and disorder in the body. … Being mindful of our thoughts can really affect the quality of our life and how our cells respond." — Kate Vasquez

"If we can optimize and maximize our sleep, we're going to feel so much better. Even studies have proven [that] it reduces chronic disorders, … [and] it actually helps with our hormones. ... I would say optimizing your sleep is probably the best health hack." — Kate Vasquez

We might all have an incredible product or service, but how do we effectively deliver it? What can we do to make our customer experience a delightful and exceptional one for those who move through our ecosystem?

Joining us to share her unparalleled insights is thought leader, Crystal D'Cunha! Crystal is an award-winning entrepreneur, accomplished senior executive, consultant, sales professional, and customer experience thought leader with more than 22 years of success in the retail, construction, non-profit, hospitality, and e-commerce industries. As the President and CEO of The INSIDE View, Crystal helps organizational executives, leaders, managers, directors, and business owners get "Crystal Clear" about the customer experience they want to deliver. Her mission in life is to ensure that every businesses' clients are getting an absolutely unforgettable customer experience.

Crystal shares with us her top tips for delighting customers, crafting exceptional experiences that we can deliver to our customers, the importance of diversity and inclusion when it comes to designing your customer experience, how to get started on journey mapping, and key advice on creating a three-dimensional user experience online.

This is an episode that is relevant to every business and business model out there — so be sure to tune in!

Key Takeaways:

[1:12] About today's episode with Crystal D'Cunha.

[2:52] Welcoming Crystal to the podcast!

[3:41] Crystal shares a brief overview of her background and why this is an area that she is particularly passionate about.

[7:40] How can we effectively evaluate our customer service experience to know how well we're truly serving our customers?

[11:06] Some of the innovative things that entrepreneurs with online platforms are doing to create a three-dimensionality to their user or customer experience.

[14:18] What we need to be aware of with diversity inclusion and awareness as a small business.

[17:50] The importance of diversity in your business and an experience that illustrates the importance of representation and inclusion.

[20:29] Crystal shares something she has done to be able to create a more diverse, inclusive environment in her business.

[22:45] The profound impact that bringing diversity into your business will have.

[24:44] How to bring diversity into your customer experience design.

[27:41] How to get started with journey mapping and why it is important.

[33:12] Grants that are available to female business owners in Canada and the U.S. to help address elements of diversity and inclusion.

[34:55] Crystal's key performance indicators!

[39:49] Thanking Crystal for joining the podcast!

[39:58] Crystal shares about the exclusive freebies she is sharing with The Entrepology Podcast audience!

[40:50] What I loved about today's conversation.

[41:46] All about Impact LIVEs!

Mentioned in This Episode:

The INSIDE View Inc.

Crystal D'Cunha

Danier Leather

Customer Experience Mastery | The INSIDE View

Think Again: The Power of Knowing What You Don't Know, by Adam Grant

Diversity & Inclusion Training Program | The INSIDE View

The INSIDE View — Free webinars The Entrepology Podcast listeners!

Impact LIVEs Event

More About Crystal D'Cunha

Award-winning executive and globally acclaimed speaker, Crystal D'Cunha, brings a distinct, charismatic, and revolutionary approach to what it takes to drive transformative results in an organization.

Over the past two decades, Crystal has received prestigious accreditations through leading-edge organizations, including John Maxwell, Tony Robbins, The Ritz-Carlton, Jack Canfield, and the world-renowned Disney Institute.

As The INSIDE View's Chief Experience Officer, Crystal's accomplishments have impacted a spectrum of industries, including retail, construction, non-profit, hospitality, and e-commerce.

Crystal is a trustworthy and highly sought-after guide to companies across the globe on leadership development, talent management, diversity and inclusion, and of course, customer experience.

Connect with my Guest:

Website: The INSIDE View Inc.

Social Media: Facebook, Instagram, Twitter & LinkedIn

The INSIDE View — Free webinars The Entrepology Podcast listeners!

If you enjoyed our conversation and would like to hear more:

Please subscribe to The Entrepology Podcast on Stitcher or iTunes.

We would also appreciate a review!

Come Join Your Community on The Entrepology Collective Facebook Page!

They say that you're the product of the five people with whom you spend the most time. Imagine you could spend time with hundreds of fellow entrepreneurs and go-getters looking to up-level their business, body, and mindset! Come hang out with us on Facebook and let us collectively inspire and support you towards your vision of contribution, your commitment towards better health, and your journey of mindset mastery. We're in this together! Come join us today!

CALL TO ACTION

Embracing diversity and inclusion in your small business is so vitally important. What are some of the cool things you are doing with respect to a customer service experience? Let us know over on my Instagram @DrMeghanWalker or our free Facebook group, The Entrepology Collective!

Tweetables:

"First and foremost, I think it's [really important to identify] the difference between what is customer service and what is customer experience. … Business leaders don't often understand the difference between the two." — Crystal D'Cunha

"Think about how [you're] able to include everybody in those conversations. … Really [make] sure that … [you're] asking questions that appeal to everybody. Often, we're too targeted on a particular demographic and we really have to open that up." — Crystal D'Cunha

"Seventy percent of diverse organizations are … better able to capture new markets. And so, when you're more diverse, you can grow your business easily [and] you're better decision-makers as a diverse group." — Crystal D'Cunha

"It's so exciting when businesses embrace other cultures. You just want to do business [with them] by default … whether you need the product or service or not … because you recognize that they're making an effort." — Crystal D'Cunha

"Diversity is being invited [to the dance] but inclusion is actually being asked to dance." — Crystal D'Cunha

"Sometimes we don't have the service set up. What happens if something goes wrong? I always say, 'WTW; What happens when things go wrong?' … That's what we need to plan for in terms of service delivery. Because things do go wrong." — Crystal D'Cunha