In this episode of Impactful Conversations, Glenn and Nejmi are joined by Amy Baxendale, a global people and workforce leader, to explore what leadership really means in a skills-powered, AI-enabled world.
Drawing on over 20 years’ experience across talent, leadership development and workforce transformation, Amy shares practical insights into what it takes to build a skills-powered organisation and, crucially, the leadership mindset required to make it work. Together, they unpack why this shift is less about technology and more about people, culture, and letting go of traditional ideas around roles, hierarchy and control.
The conversation explores how leaders can navigate key paradoxes such as stability versus agility, human-centred leadership alongside digital transformation, and data-driven decision-making balanced with human judgement. Amy also reflects on the growing impact of AI on leadership, addressing fears of obsolescence, the importance of psychological safety, and why ethical, empathetic leadership is becoming more critical than ever.
Whether your organisation is actively moving towards a skills-based model or you are simply looking to lead more effectively in a rapidly changing world, this episode offers thoughtful, practical guidance on how leaders can create the conditions for people and organisations to thrive.
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