There are many unanswered questions about SAP Business ByDesign. Some of them can be answered by documenting the experience of the 100 or so pilot customers who have been through a ByD install and come out the other side. In my second podcast with an SAP Business ByDesign pilot customer, I talk with Judson Wickham of Pinkberry Frozen Yogurt  about their ByDesign implementation process. During this 22 minute podcast, Judson explains why Pinkberry chose ByDesign and what issues they overcame along the way. Judson is an ideal interviewee for my JonERP podcast series because of his background in on-premis ERP, in his case, PeopleSoft. During the podcast, Judson speaks to the skills transitions he needed to make and what SAP professionals interested in ByDesign work are up against in terms of skills evolution. Judson also shares his views on how SAP can improve ByDesign from here, and why the upcoming Software Development Kit (SDK) interests him from a customer's perspective.