In Case of Emergency

- Building Resilience in the Aviation Industry (Part II)

In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation.

In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group. 

01:17 You mentioned the Dubai floods last year was a black swan event. But what if these are more regular occurances due to the changing climate patterns?

08:30 Rick, what advice would you give to organisations who are looking to build stronger crisis management frameworks?

- Building Resilience in the Aviation Industry (Part I)

In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation.

In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group. 

03:34 The most dreadful floods that occurred last year, April 17th, 2024 in Dubai. How was flydubai affected?

12:30 How did you use the  plans and checklists? How did they work for you? What were the lessons learnt?

- Response and Recovery (Part III)

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). 

In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics.

01:14 Once your team is activate, what are the key phases and actions required to mitigate the situation?

15:00 Do criminals follow some kind of internal SOP when they attack a company?

- Response and Recovery (Part II)

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with -

Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). 

In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics.

02:30 How should companies communicate internally during the early stage of a crisis/incident?

11:34 Should they call the police or that will make the situation worse?

- Response and Recovery (Part I)

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with -

Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). 

In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics.

03:30 If you could describe a cyber incident in three words, what would they be?

16:31 I am always saying I can train every company to be like James Bond, 007 - but that also has something to do with the culture and the DNA of the company

- Preparedness & Innovation (Part II)

Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with:

Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response.

01:37 The mediterrinean regions are known for flooding and droughts, in a way may be you're better prepared. But now with climate change these kinds of mediterrinian events are coming north.

08:28 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

- Preparedness & Innovation (Part I)

Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with:

Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response.

02:52 Let's talk about disaster risk and resilient societies nowadays. How important is to be prepared and how the EU would like to achieve these goals?

- Navigating Crisis with Analysis & Insight (Part II)

John is again in conversation with:

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.

02:40: just reading the risk reports isn't enough, if you haven't adjusted yours processes, your crisis management plans, yours BCM olans, you haven't finished the job

- Navigating Crisis with Analysis & Insight (Part I)

John is again in conversation with:

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.

03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports?

- Wikipedia's Role in Managing Brand Reputation

Rhianon Ruff has more than 10 years of experience helping Fortune 100 companies navigate Wikipedia. Rhi has contributed to boutique digital agencies during that time, working with countless brands and business leaders to update their Wikipedia entries in line with the site's rules and guidelines. While collaborating with clients, she has recognized a significant knowledge gap about the pivotal role of Wikipedia in safeguarding the digital reputation of brands. Consequently, she has taken proactive measures to elevate awareness about this crucial subject, channeling her expertise into offering insightful books and delivering engaging talks on diverse platforms.

02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication?

06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia?