In Case of Emergency

- A step towards crisis preparedness

Guest speaker: Nana Kalandarishvili, Manager at PWC and Expert in Geopolitics and Security

Nana Kalandarishvili shares her knowledge on the topic of geopolitical conflicts and good governance. She talks about the impact of geopolitical conflicts on companies and their well-being. She also shares her insight on how companies can prepare themselves for big geopolitical conflicts.

01:43 Are cooperations able to prepare for the geopolitical crisis and their effects effectively?

02:26 How do companies have access to the expertise in geopolitics risks?

06:55 What geopolitical scenarios do you foresee for the future?

09:41 What are the key aspects to pay attention to for security professionals to prepare themselves for the best possible crisis management for the future?

11:41 What have you learned in your profession that you may have adopted in your own standard working practice or in your personal life?

- How do they contribute to public safety?

Guest speaker: Amélie Grangeat, Senior Product Manager and Expert on public warning systems at F24

In this episode, Amélie Grangeat introduces you to the field of public warning systems. She gives an overview of the functionality, the legal framework but also the challenges, e.g. how do I warn people without access to technical devices?

2:13 Why is a public warning system so essential, and how is it applied around the globe?

4:10 And who would typically operate a public warning system and how does it work?

5:35 How does it work? How does everybody get that communication?

7:31 What is your experience of utilizing public warning systems within the lifecycle of a crisis, do you have any example where such a system really has proven itself in protecting lives?

9:31 How can you be certain that you reach everybody that needs to be alerted, in particular the old or young? How flexible is the system to go beyond reaching only to people with mobile phones?

12:25 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

- the key to a successfull response plan?

Guest speaker: Jerry Allen, Director and Co-Founder CrisisVR

With his many years of experience Jerry Allen, Director and Co-Founder of CrisisVR, shares his knowledge on how to prepare your operational staff to deal with unexpected situation and the impact of ambiguous events. While highlighting the importance of empowering the front line, he details the necessary skills and key aspects of a successful response plan.

1:51 When an incident occurs and the first responders have to work together with the emergency services, what challengeges arise and how can the resulting problems be prevented?

04:08 How do you collaborate in terms of a multitude of stakeholders, how do you bring all players into the same exercise?

06:09 What about the internal communication between the departements, especially between the strategic crisis management team and the operational front line. Can you recommend any basic strategies, perhaps concepts on how to set up the ideal process for all parties?

09:04 How would you suggest to really prepare the front line to deal with a really unexcepted crisis?

11:25 Going back to those simulations, how can you best put those plans into practices? Unannounced simulations or pre-planned simultations?

13:30 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

A Challenge to be mastered?

Guest speaker: Eli Westad Garmann, Group Lead Cyber Security at Advansia

Eli Westad Garmann, talks about the need for testing and running cyber security incident response plans and what to consider in this context. She gives some great tips on what cyber security measures an organisation must include in a plan and shares her experience of important aspects that are sometimes overlooked in the early stages of planning, e.g. during purchasing a new digital software.

2:02 How can organizations protect themselves from the rising risk of cyber attacks and what role does testing and running incident response plans have to play?

5:07 What do you recommend organizations should do in regards to cyber security incident response plans?

5:52 How do you suggest organization to prevent the risk during such an incident?

7:52 Would you still typically recommend organizations to do a deeper dive beyond just the certification, or would you say the certification has kind of a security in the knowledge that an organization is well-prepared for the threat of information security?

8:57 From your experience what would you offer as a best practice or alternate recommendations that you can share as an overall practice with us ?

10:03 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

A chance or problematic?

Guest speaker: Markus Epner, Head of Academy at F24

In this episode, you'll gain a deeper inside on the field of crisis management. Speaking from his own experiences, Markus Epner talks about the changes that working remote brought to the field of crisis management. He outlines the advantages in managing a crisis virtual, but also shows the multiple challenges that this "new" form of crisis management poses.

2:04 Speaking from your experience, how has that change of working life (working remotely) impacted organisations, and how should they handle incidents and crisis events?

6:20 How would you define virtual crisis management?

7:28 Can you share any potential challenges or obstacles that might arise from a virtual work environment?

11:30 What about the future? Where do you see the new way of virtual crisis management going in future? 

12:50 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

What are the important aspects of disaster response?

Guest speaker: Abigail Pollard from Blake Emergency Services

By discussing the sensitive topic of disaster response, this episode examines the importance of correct person of concern management. Abigail Pollard shares her experience in the aviation industry and outlines challenges in working internationally as well as the importance of defined communication with people involved.

2:17 Tell us a little bit about Blake Emergency Services, what do you do?

4:51 What can you share with us from your experience on how to best organise such a process?

9:15 How do you capture these critical/sensitive information?

10:56 What is the biggest challenge in terms of disaster response for organisations?

14:38 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

A global challenge or individualistic?

Guest speaker: Prof. Luigi Martino, Head of the Center for Cyber Security and International Relations Study at University of Florence

Listening to this episode, you`ll attend an interesting conversation with Luigi Martino, Professor and Head of the Center for Cyber Security and International Relations at the University of Florence. He's sharing his insights of working within the Global Commission on Stability of the Cyberspace and the importance of global cooperation in the field of Cyber Security. Furthermore, the challenges of secure IT systems in times of remote working and the human factor of cyber attacks are addressed.

2:09 You are a member of the Global Commission on the Stability of Cyber Space. Could you tell us a little bit more about that roll and what it is about?

6:30 What can organisations do, to minimize that particular risk?

7:44 Would that be Phishing Mails?

10:56 So Cyber Security is about people, it is about the individuals and about their awareness?

11:47 I know one of your current research focuses on a slightly different aspect of Cyber Security. Not for organisations, but about the overarching correlation of Cyber as a Space and indeed Outer Space. Tell us a little bit more.

16:10 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

What can we derive from research?

Guest speaker: Rachael Elliot, Head of Thought Leadership at the BCI

Rachael Elliott talks about the challenges and developments she has observed in years of researching in the field of Resilience. This episode deals with the upcoming scientific insights of the BCI for 2022 and the possible change that will occur in Business Continuity and Resilience. You will also gain a deeper inside into the latest Report on Emergency and Crisis Communications.

1:48 What is the BCI and what is the work like as a researcher?

4:03 Do you think there are any aspects of BC or CM that need more attention or may need more attention in the future?

6:28 Do you have any particular observations or takeaways from somebody's interview maybe a reoccurring theme?

9:14 In regards to the Emergency and Crisis Communication Report, do you have any tips for the professionals listening based on some of the insights that have been gained?

13:46 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

Is task management the digital "Open Line"?

Guest speaker: Carol Mackenzie from TUI Group

In this episode you'll gain a deeper insight into how digital task management supports globally working organisation like the TUI Group. The interview with Carol Mackenzie also highlights the advantages and changes digital task management during the last years of the pandemic. Furthermore, the example of Hurricane Irma is used to illustrate the agility and abilities digital task management offers.

2:16 From your crisis management experience, what are the key insights into practical use of task management for an organization when managing an emergency event or a data crisis event?

5:15 Over the past couple of years their have been some incidents that maybe raised the profile within TUI to bring together your teams. How was that handled during covid and with people working remote?

6:56 Can you recite any examples of where task management proofs to be crucial in certain situations?

9:40 Do you think there is a secret formula to ensure employees have a clear overview of crisis and can you provide a good example of it?

13:30 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

How does effective media management work?

Guest speaker: Peter Barrett from Powerscourt

John Davison and Peter Barrett discuss the most important aspects of reputational management and why good media mangement can help to improve your reputation or even lead to invisible crisis for the public eye. Illustrated by remembering real examples of the past like the UK horse meat scandal or the Ratners Jewel PR crisis.

01:30 Could you give a quick introduction to Powerscourt and your role?

02:50 In regards to your experience, can you recite any example of good reputational crisis incidents that were managed successfully with the particular eye to the media management topic?

7:20 What are some challenging attributes to crisis management compared to business as usual?

10:18 It's not so much the big impact, that you're talking about, but something relatively slow burning and if it's not dealt with it could turn into something bigger?

12:16 Do you remember Gerald Ratner's example of a PR crisis?

14:27 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?