Amazon UK boss John Boumphrey joins Natalie on the podcast to discuss:

• How is Amazon extending the life of returned goods through its Second Chance programme?
• How can the wider industry overcome the returns challenge?
• Futureproofing - with more disruption on the horizon, how does Amazon ensure it stays relevant to customers?
• Consumer outlook - does JB expect consumers to remain relatively resilient as we move into 2024?
• From drones to generative AI: what technologies and innovations should we be watching?

Links:

Did you know preloved shopping is now a $1bn+ business for Amazon in UK/Europe?

Amazon's Second Chance pop-up store in London

For more, check out NBK Retail.