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What if the most important part of a college experience… isn’t in the classroom?
Chris Jaeger sits down with Rich Steele, CEO of NACAS, to unpack the hidden system powering every campus in America: auxiliary services. From dining halls and housing to campus safety and student wellbeing, Rich shares how these behind-the-scenes operations directly shape student success, retention, and lifelong memories.
Rich’s journey started unexpectedly, from chemical engineering to student activities but what kept him there for nearly four decades was the impact: feeding students who couldn’t afford meals, creating environments where students feel seen, and solving complex challenges at scale.
Connect with Rich Steele: https://www.linkedin.com/in/rich-steele-a6162b31/
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Winning is fun but culture is built long before the scoreboard lights up.
In Part 2 of our conversation, John Ashaolu, Assistant Vice President for Athletics at Lewis University, breaks down what it really takes to build a championship-level athletic department.
From revitalizing alumni engagement and transforming the annual golf outing at Cog Hill into a record-breaking experience, to rebranding the student section as “The Cockpit,” John shares how intentional fan experience drives brand equity and school pride.
We also dive into his philosophy of curating an elite student-athlete experience, why that’s his daily motivation, how it shapes hiring decisions, and how it contributes to Lewis finishing 11th nationally in the Division II Directors Cup rankings.
This episode is about raising standards, refusing to rest on success, and understanding that culture isn’t a slogan, it’s what you do every single day.
Connect with John: https://www.linkedin.com/in/jashaolu/
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