In The Know - A Dispatch Podcast

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program.

Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan.

Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind.

I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft.

Kristen Craft: https://twitter.com/thecrafty

Ovia Health: http://oviahealth.ovuline.com/

We have a special episode lined up for you today. Listen to our healthy roundtable discussion with Eli Rosen and Sam Crowell Richard.

We’re discussing:

- Why network managers are so valuable.

- Why they’re bombarded with too much data.

- How they affect customer experience.

- How network managers can filter through the loud noise to find the right signals.

As always grab a pen, grab some paper, and please enjoy this special In The Know round-table discussion with Eli Rosen and Sam Crowell Richard.

Eli Rosen: https://twitter.com/erosen

Sam Crowell Richard: https://twitter.com/SamCRichard

Todd Stewart: https://twitter.com/Todd_Stew

Dispatch: https://twitter.com/dispatch_me

We have a special episode lined up for you today. Listen to our healthy roundtable discussion with Eli Rosen and Sam Crowell Richard.

We’re discussing:

- Why network managers are so valuable.

- Why they’re bombarded with too much data.

- How they affect customer experience.

- How network managers can filter through the loud noise to find the right signals.

As always grab a pen, grab some paper, and please enjoy this special In The Know round-table discussion with Eli Rosen and Sam Crowell Richard.

Eli Rosen: https://twitter.com/erosen

Sam Crowell Richard: https://twitter.com/SamCRichard

Todd Stewart: https://twitter.com/Todd_Stew

Dispatch: https://twitter.com/dispatch_me

For this episode, we're chatting with Dan Slagen, the CMO and GTM of Alignable - the networking platform for small and local business owners.

Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair.

He has been featured on Bloomberg TV, Fast Money, The New York Times, the Wall Street Journal, TechCrunch, AdAge, and VentureBeat, among many others.

Dan is now leading the charge of all marketing efforts for Alignable. In this episode we’re discussing:

- 2 case studies of clever SMB customer experience tactics from companies with little marketing budgets.

- How customer experience can help SMBs maintain and build relationships.

- What customer experience means to the SMB world, and should they even care?

I personally loved this conversation, found it very insightful, and most of all actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Dan Slagen.

Dan Slagen: https://twitter.com/danslagen

Alignable: https://www.alignable.com/

For this episode, we're chatting with Dan Slagen, the CMO and GTM of Alignable - the networking platform for small and local business owners.

Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair.

He has been featured on Bloomberg TV, Fast Money, The New York Times, the Wall Street Journal, TechCrunch, AdAge, and VentureBeat, among many others.

Dan is now leading the charge of all marketing efforts for Alignable. In this episode we’re discussing:

- 2 case studies of clever SMB customer experience tactics from companies with little marketing budgets.

- How customer experience can help SMBs maintain and build relationships.

- What customer experience means to the SMB world, and should they even care?

I personally loved this conversation, found it very insightful, and most of all actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Dan Slagen.

Dan Slagen: https://twitter.com/danslagen

Alignable: https://www.alignable.com/

How can you deliver better customer experiences with machine learning and predictive analytics?

In this episode, we're interviewing Brian Bell Jr.(https://www.linkedin.com/in/brianbelljr), the Lead Software Engineer & Team Manager of Data Science at DataRobot (https://www.datarobot.com) - a machine learning platform for data scientists to build accurate predictive models in a fraction of the time that it takes today. This is a revolutionary offering that experts are saying could fundamentally change the data science field for good. In this episode we discuss:

1. Machine learning vs data science…what’s the difference?

2. What types of business challenges are best addressed with data science and machine learning?

3. What are the most effective machine learning techniques?

4. What does this mean for customer experiences?

Without any further ado, please welcome today’s guest, Brian Bell Jr.

How to spread the love:

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew)

Music: www.bensound.com & www.jamendo.com

How can you deliver better customer experiences with machine learning and predictive analytics?

In this episode, we're interviewing Brian Bell Jr.(https://www.linkedin.com/in/brianbelljr), the Lead Software Engineer & Team Manager of Data Science at DataRobot (https://www.datarobot.com) - a machine learning platform for data scientists to build accurate predictive models in a fraction of the time that it takes today. This is a revolutionary offering that experts are saying could fundamentally change the data science field for good. In this episode we discuss:

1. Machine learning vs data science…what’s the difference?

2. What types of business challenges are best addressed with data science and machine learning?

3. What are the most effective machine learning techniques?

4. What does this mean for customer experiences?

Without any further ado, please welcome today’s guest, Brian Bell Jr.

How to spread the love:

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew)

Music: www.bensound.com & www.jamendo.com

What does the IOT have to do with lead management?

In this episode, we’re letting enterprise and CIO expert, Alex Beletsky reveal all the information you'll need about three enterprise focused topics:

1. Why Lead Management in the OEM space is lagging big time.

2. What this "lag" means for enterprise brands.

3. What role the IOT plays in the lead management space.

Let’s get this interview rolling. Grab a pen and grab some paper and I hope you enjoy listening as much as I enjoyed chatting with today’s guest, Alex Beletsky.

How to spread the love:

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew)

Music: www.bensound.com & www.jamendo.com

What does the IOT have to do with lead management?

In this episode, we’re letting enterprise and CIO expert, Alex Beletsky reveal all the information you'll need about three enterprise focused topics:

1. Why Lead Management in the OEM space is lagging big time.

2. What this "lag" means for enterprise brands.

3. What role the IOT plays in the lead management space.

Let’s get this interview rolling. Grab a pen and grab some paper and I hope you enjoy listening as much as I enjoyed chatting with today’s guest, Alex Beletsky.

How to spread the love:

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew)

Music: www.bensound.com & www.jamendo.com

Do you have a personal playbook for life?

In this episode, we’re hanging with Dispatch CMO, Corey O'Donnell. We're discussing why perfection is boring, why a good idea is a good idea and why everyone is intelligent and everyone is willing to work hard (3 of Corey's 10 life principles).

Remember to get out a piece of paper and a pen because Corey is about to spill some knowledge. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Corey O'Donnell.

How to spread the love:

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew)

Music: www.bensound.com & www.jamendo.com